Principal Product Manager United States Washington Redmond

Job description

Brings together internal customer groups around a specific scenario and engages in direct 1:1 (e.g., visits, interviews) or many (e.g., social media, events) customer engagements to solicit feedback and understand their experiences using industry-accepted methods. Leads process defining problems and incubating solutions for a team or organization. Works across multiple feature areas (e.g., product, service) across organizational boundaries. Owns and drives the roadmap for the multiple feature areas (e.g., product, service) they own across divisional boundaries. Prioritizes the backlog, works with internal partners (e.g. SWE and HWE) to align on tradeoffs, and ensures dependencies are identified and accounted for. Acts as a trusted advisor in identifying AI-informed, long-term or overall solution-level investment opportunities, evaluating tradeoffs, and prioritizing investments in consultation with cross organizational partners across divisional boundaries. Coaches and mentors internal team to develop problem statements and forms hypotheses of new feature areas (e.g., product, service) across divisional boundaries to address highly complex customer needs and/or market opportunities. Bachelor's Degree AND 8+ years experience in product/service/program management or software development These requirements include but are not limited to the following specialized security screenings: Bachelor's Degree AND 12+ years experience in product/service/program management or software development OR equivalent experience. 6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn). 4+ years of experience defining and delivering products, services, or platforms at enterprise or cloud scale. 4+ years of experience driving product strategy and execution across multiple teams or organizations.