Director Operations Fast Track Mca E United States Washington Redmond

Job description

Model, Coach, and Care: Deliver success through empowerment and accountability. Build and Develop the Team: Attract, recruit, retain, and develop a diverse team of Customer Experience Program Managers. Set clear expectations, provide timely coaching and feedback, support career development, strengthen succession and coverage plans, and recognize impact. Create Clarity and Accountability: Translate MCA-E priorities into team objectives, role clarity, capacity plans, and measurable commitments. Inspect progress, address performance or delivery gaps, and create an open and inclusive environment where individuals can do their best work. Lead Capability Transfer and Coaching: Build MCA-E capability across the team and partner organizations through structured training, shadowing, office hours, reusable guidance, and hands-on coaching. Support Exec level ROB to compliment team level rhythms. Ensure clear ownership, disciplined pipeline and case management, accurate COMET and CRM data, proactive risk management, and follow-through on corrective actions. Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, business, product or technical program management, data analysis, or product development OR equivalent experience. People management experience of 6+ years across people, programs, projects, processes, vendors, or change, including experience setting objectives, coaching others, and delivering outcomes through a team including attracting and retaining talent, coaching for performance and growth, and leading teams through change. Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 10+ years experience in engineering, business, product or technical program management, data analysis, or product development; Technical, business, financial, or marketing experience that supports pipeline management, support services, process improvement, and business analytics. Experience working in a customer service environment and in a large, matrixed, multinational company. Deep knowledge of MCA-E, enterprise Azure commerce, MACC, billing-account structures, proposal and checkout processes, and Azure or Per-User transition scenarios. Experience designing operating models, executive rhythms of business, pipeline and portfolio governance, and scalable customer-engagement mechanisms. Experience with enterprise commerce, contracting, licensing, order management, billing, cloud adoption, customer service, or customer transition programs. Experience applying AI, automation, self-service, and continuous-improvement methods to reduce manual work and improve customer, seller, or operational outcomes. Experience leading complex cross-functional programs across customer-facing, sales, operations, finance, engineering, and business-planning teams. Experience using data, performance measures, and customer or seller signals to influence priorities, manage risk, and improve business outcomes.