Business Operations Analyst

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Business Operations Analyst The Business Operations Analyst is an integral member of our Implementation Quality team. This role serves as an extension of the leadership team and is highly visible across all Fiserv teams. You will have ownership of an important internal business process for the team, which includes coordination of intake and scheduling of new and existing client projects. Your role is to drive excellence in the process through accountability, accurate work, quick communication, and your ability to lead key business leaders through difficult decisions. You must be skilled at listening and interacting from a neutral position and leveraging experience to find common ground for multi-functional teams. You will often collaborate with multiple Fiserv teams to collect group consensus. You will not be managing people; however, you will be managing the processes, and will directly lead day-to-day activities of teammates who also assist with this process As a Business Operations Analyst, you can look forward to: Execute Portfolio Management Procedures including the use of key tools -- Clarity, SharePoint, ServicePoint, eCRM, and Microsoft Office Suite including PowerBI (for Data analysis) Execute on Change Management through the PS Organization Maintaining an ongoing interface with external and internal stakeholders in areas such as decision analysis, planning and execution and technical needs. Building strong partnerships with Implementations, Business Leaders, Sales, Client Support, Development, Product Management, Account Management, and Service Management teams Building the foundation to be comfortable with ambiguous requests, repackaging them into accurate details Developing as a Subject Matter Expert (SME) of the Intake Process. Providing project management from scoping/business case through handoff to the Project Management team; this includes effectively communicating the process, organizing the schedule, communicating deadlines for intake, anticipating problems and pursuing resolutions, and ensuring a good communication plan is developed and executed. Constantly seeking and executing on operational efficiency ideas Analyzing and detailing business processes and documentation Supporting and developing other associates working within your team Track, Measure, and Report on status internally to key stakeholders The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. Required Qualifications for Consideration: Bachelor’s degree in finance, business or related fields. 8+ years of experience in working with business stakeholders and business users in gathering requirements, creating acceptance criteria and presenting the proposed solutions to Implementation/PS teams. Demonstrated experience with project coordination with proven project management skills Demonstrated experience leading conversations (verbal and written) with clients and other stakeholders Proven ability to interact successfully with multiple levels of leadership Analytical and problem-solving skills Demonstrates flexibility to drive results in a when the path to the answer is not clear Flexibility to work longer hours during peak times Experience reading and navigating contracts/SOWs Experience with Estimation/ Pre-sales planning Preferred Skills, Experience, and Education: Knowledge of Clarity PPM or similar tool highly desirable 5+ years of experience with client implementations, onboarding of new clients, sales support, and/or scheduling Previous experience working in Financial Services helpful Has superb attention to detail and ability to manage multiple projects at a time Is results-oriented, driven and capable of delivering results while working under tight deadlines Knowledge of PowerBI or similar tool highly desirable Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.