Associate Systems Developer

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Proposed role profile - Automation Support Associate Systems Developer Automation Support Experience 1-2 years Primary Focus L1 / L1.5 automation operations, testing and minor enhancements About the Role The Associate Systems Developer supports the day-to-day operation, monitoring, testing and maintenance of business automation solutions built primarily on Microsoft Power Platform and RPA technologies. The role focuses on first-level troubleshooting, documented recovery procedures, testing and production support, while providing opportunities to contribute to low-complexity enhancements under the guidance of experienced developers. Key Responsibilities  Monitor scheduled automation jobs and identify failed, terminated or incomplete executions.  Perform initial troubleshooting using execution logs, error messages, alerts and approved support procedures.  Restart, reprocess or recover automation jobs by following documented Runbooks and validate successful completion.  Create, update and track incidents/service requests with clear evidence; escalate issues requiring deeper technical investigation to L2 support.  Execute regression testing for application patches, upgrades, migrations and configuration changes; prepare test data and capture evidence.  Support BAT/UAT, production deployments, hypercare and post-deployment validation for new or changed automations.  Maintain PDDs, SDDs, Runbooks, known-error records and troubleshooting documentation.  Perform routine maintenance, minor configuration changes and low-complexity automation enhancements.  Develop or modify basic Power Automate workflows and Power Apps components; work with SharePoint, Dataverse and SQL as required.  Use existing APIs/connectors according to solution specifications and support basic Power Automate Desktop or Blue Prism activities where applicable.  Identify recurring failures and improvement opportunities and work with L2 developers to improve automation stability.  Participate in scheduled support rotations and communicate clearly with business, application and technical teams during incidents. Required Skills  1-2 years of relevant experience in RPA, automation development, application support or software development.  Working knowledge of Microsoft Power Automate and exposure to Power Apps, SharePoint, Dataverse and SQL.  Basic understanding of REST APIs, system integrations, programming/scripting and relational databases.  Ability to interpret logs and troubleshoot routine automation failures using structured procedures.  Strong analytical, problem-solving, documentation and communication skills.  Ability to manage multiple priorities, follow defined procedures and work independently on routine issues.  Exposure to ServiceNow or another incident/change management platform is desirable. Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering or a related discipline, or an equivalent combination of education and relevant experience. Role Outcome Reliably operate and support the automation estate at L1/L1.5, resolving routine issues without unnecessary developer intervention and building the technical capability to progress into L2 engineering.