Quality & Training Specialist with Danish/Norwegian and English

Job description

Job Title: Quality & Training Specialist with Danish/Norwegian and English Job Description Quality & Training Specialist plays a dual role in quality assurance and training delivery. This position ensures customer interactions meet established quality standards while also preparing employees for success through effective training and coaching. 💡 Why Join Us?✅ Make a direct impact on service quality and business performance ✅ Develop and coach employees to reach their full potential ✅ Work closely with Operations, Leadership, and Client teams ✅ Gain exposure to both Quality and Learning & Development functions ✅ Enjoy career growth opportunities within a global organization ✅ Be part of a collaborative and people-focused culture ✅ Access continuous learning and professional development programs 🎯 Your Impact 🔍 Quality Excellence As a Quality Evaluator & Trainer, you will help ensure exceptional customer experiences by driving quality standards and continuous improvement. ✔ Monitor and evaluate calls, chats, and email interactions to ensure quality compliance ✔ Analyze performance trends, identify gaps, and recommend improvement actions ✔ Share quality insights and evaluation results with internal and client stakeholders ✔ Participate in calibration sessions to drive scoring consistency and best practices ✔ Maintain a strong understanding of products, services, and program requirements ✔ Support quality initiatives, documentation updates, and improvement projects ✔ Partner with Operations to identify key performance drivers and optimization opportunities ✔ Contribute to overall business performance, operational excellence, and customer satisfaction 🎓 Training & Development You'll play a key role in developing talent and supporting employee success through engaging learning experiences. ✔ Deliver impactful training sessions using modern facilitation techniques ✔ Coach and support employees throughout their learning journey ✔ Monitor trainee progress and provide constructive developmental feedback ✔ Prepare and facilitate classroom, virtual, and hands-on learning activities ✔ Partner with Operations to ensure successful transition from training to production ✔ Evaluate training effectiveness and recommend improvements to learning programs ✔ Support the creation and enhancement of training materials and job aids ✔ Foster a culture of continuous learning and professional growth 👤 What We're Looking For ✅ Danish/Norwegian (C1/C2) + English (C1/C2) ✅ Experience as a Trainer or Quality Evaluator is mandatory. ✅ Strong analytical skills and attention to detail ✅ Excellent organizational and time-management abilities ✅ Ability to work independently and manage multiple priorities ✅ Excellent communication and facilitation skills ✅ Proficiency in Microsoft Office applications ✅ English and/or Polish language skills considered an asset ✅ Availability to work from our Katowice office - OnSite role 🎁 What We Offer💰 Stable full-time employment based on an employment contract 🏥 Private healthcare package (Luxmed) 🎯 MyBenefit platform and additional employee benefits 🛡️ Life insurance coverage 📚 Access to e-learning and professional development platforms 🧠 Employee Assistance Program (psychological, legal, financial, and managerial support) 🌍 Free language courses 🎉 Employee events, competitions, engagement initiatives, and much more Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13 Language Requirements: Time Type: