Dispatcher - Kitchens

Job description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. As a cloud kitchen dispatcher, you are responsible for coordinating the timely and efficient dispatching of food orders from the operating brand to the assigned riders. Dispatch leads to work closely with kitchen staff (talabat and partners), delivery riders, partner’s suppliers, service providers, customers service, to ensure a seamless dispatching process. Dispatch support leads are also responsible for ensuring that kitchen Key Performance indicators are managed and achieved, techs and internet connectivity are functioning, food safety checks and inspections are carried out, administrative tasks are completed and maintaining kitchen cleanliness at all times. Manage the team of dispatch support leads and service providers. Complete operations shift checklists (opening, mid, and closing). Ensure all tech systems and internet connectivity are functioning throughout each shift. Supervise and lead the dispatch team, providing training and support as needed. Manage the dispatching of orders from operating partners to riders effectively. Resolve issues arising from orders or deliveries; coordinate with customers, riders, and the customer service centre. Ensure partner compliance with food safety regulations and maintain high standards of hygiene. Conduct regular food safety checks and audits per established inspection procedures. Maintain accurate and timely communication between customers, riders, and dispatchers. Ensure all dispatch activities comply with company policies, industry regulations, and safety standards. Report all shift problems to Kitchen Managers and rectify issues as they occur. Maintain and manage kitchen performance metrics: FIR, AVTC, Vendor Delay, Vendor Net Fail. Ensure all kitchen visitors complete visitor questionnaires and health declarations before entry. OHC & PIC certification required. Proficiency in basic computer applications. Minimum: High School Diploma. At least 2 years of experience in dispatch operations or logistics. Proficient in basic data gathering and analysis. Ability to work flexible hours including nights, weekends, and holidays. Nice to have: Prior experience in cloud kitchen operations.