Senior Business Applications Administrator

Job description

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box—we are looking for lifelong learners and critical thinkers who can make us better with their unique experiences and drive. Join our team! We’re building a world where Identity belongs to you. The Team The Enterprise Technology – Agentic Operations team within Okta’s Technology, Data & Intelligence (TDI) organization delivers frontline and specialized business application support across Okta's global enterprise tech stack. Our application landscape is centered on Salesforce and deeply integrated with best-of-breed enterprise platforms, including Clari, DocuSign, Outreach, LinkedIn Sales Navigator, ServiceNow, and Jira. Our team plays a critical part in realizing Okta’s business outcomes by driving operational clarity, rapid problem resolution, and accountability. We actively empower the broader TDI organization in its core mission: to Accelerate Okta’s Scale and Growth through intelligent automation and resilient systems. The Opportunity We are seeking an experienced, proactive, and analytical Senior Business Applications Administrator to anchor the operational health, configuration, and continuous support of our Salesforce ecosystem and interconnected business applications. In this role, you will support critical Go-To-Market (GTM) functions—spanning Sales, Marketing, Customer Success, and CPQ—ensuring system stability, data integrity, and peak user productivity. You will act as an escalation point for frontline support administrators, champion operational excellence, and actively harness cutting-edge AI technologies (such as Gemini, Claude, and proprietary internal AI tools) to modernize incident triaging and drive automated operational workflows. Duties & Responsibilities Operational Support & Incident Management Advanced Incident Resolution: Triage, diagnose, and resolve Tier 2/3 incidents across Salesforce and connected enterprise applications in alignment with strict response and resolution SLAs. AI-Augmented Operations: Leverage generative AI platforms (Gemini, Claude, and internal custom AI assistants) to accelerate root-cause analysis, automate repetitive support workflows, and optimize ticket triage. Critical Period Support: Provide dedicated operational readiness and real-time support during high-stakes business periods, including fiscal month-end and quarter-end close cycles. Frontline Mentorship: Serve as an escalation partner and technical mentor to frontline system administrators and support analysts. System Administration & Ecosystem Health Configuration & Maintenance: Manage user provisioning, security controls (profiles, roles, permission sets), workflow automations (Flows), custom objects, page layouts, and reports/dashboards. Integration Oversight: Maintain data flow and operational health between Salesforce and third-party SaaS platforms (e.g., Clari, DocuSign, Outreach, ServiceNow). Release & Change Management: Execute change sets, sandbox seeding, regression testing, and production deployments following structured release management methodologies. Governance, Compliance & Docu