Technical Account Partner

Job description

What we’re all about. Do you ever have the urge to do things better than the last time? We do. And it’s this urge that drives us every day. Our environment of discovery and innovation means we’re able to create deep and valuable relationships with our clients across all industries with an initial focus on insurance to create real change for them and their industries. It’s what got us here – and it’s what will make our future. At Quantexa, you’ll experience autonomy and support in equal measures allowing you to form a career that matches your ambitions. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all. We're heading in one direction, the future. We’d love you to join us. The opportunity. Location This role can be based in either Munich or Frankfurt and will require travel to customer sites where appropriate. What you’ll be doing - Be a functional expert in Quantexa’s platform and products, with a strong understanding of its capabilities and real-world applications - Demonstrate a good understanding of Insurance and Public Sector practices and regulatory environments, and how the platform addresses gaps or risks - Collaborate on the design and iteration of tailored solutions, working with partners, customers, and internal teams to define the right approach - Facilitate discovery sessions with customers and partners, uncovering core business challenges and technical needs - You will understand key deployment options and decisions at an enterprise level, and steer customers and internal teams to deliver the right solution to the problem. - You will be an integral part of the account team for selected strategic Insurance and Public Sector customers, defining the account strategy to enable sustained business value using the Quantexa platform. - You’ll take ownership of defining the strategy and vision for decision intelligence across the entire customer enterprise, for our strategic Insurance & Public Sector customers. - You will work closely with product, delivery, and our strategic partners at Quantexa to ensure alignment with the Customer’s goals, adherence to Blueprints, expected value realisation through project and proving stages, scoping and setting up projects for success. - You will make sure that the Quantexa platform is adopted operationally. - You will own key executive relationships and ensure appropriate governance is in place. - You will ensure customers renew and set the foundation to drive their expansion with Quantexa. - You will support the growth and development of the European Field Engineering Function within Quantexa. What you’ll bring. - Customer Focus: Your dedication to understanding customer needs is paramount. You consistently align with the core problems at hand, ensuring you grasp both the broader picture and the intricate details. You communicate effectively with senior level business and technology customers and convey confidence in sharing your perspectives. You are adept at helping customers define a strategic roadmap that enables them to realize the value of their Quantexa products. - Technology Expertise: You will understand data or specialise in one of our solution domains within Insurance or Public Sector, including data management, financial crime, risk management, fraud detection or customer intelligence. You have platform implementation experience, understand the challenges faced by customers, and bring credibility through proven results. - Relationship Management: You have significant experience working with clients and a proven aptitude for fostering and nurturing executive relationships. Customers should feel assured of your dedication, viewing you as their primary point of contact and trusted advisor. - Consultative Approach: With an analytical mindset, you evaluate challenges from various perspectives. Collaborative in nature, you work alongside customers and internal teams to delineate and implement the most effective solutions. You have experience in a consulting role and are comfortable working with internal teams and customers to bring value. - Scaling Teams: You have experience working across functions to create effective collaboration, driving best practices, and can provide clear and concise customer feedback to internal teams. - You’ll be a team player internally across Quantexa teams and externally, building strong relationships is core as we are better as a team. - Excellent interpersonal, written, and verbal communication skills, with a track record of effective customer engagement - Great communicator, able to captivate audiences of all sizes with an innate ability to simplify complex concepts for diverse audiences. Minimum Experience and Qualifications - Significant experience in a commercially focused, technical role such as Solution Engineering, Presales, Technical Sales, or Va