Senior Business Operations Manager

Job description

What we’re all about. Do you ever have the urge to do things better than the last time? We do. And it’s this urge that drives us every day. Our environment of discovery and innovation means we’re able to create deep and valuable relationships with our clients across all industries with an initial focus on insurance to create real change for them and their industries. It’s what got us here – and it’s what will make our future. At Quantexa, you’ll experience autonomy and support in equal measures allowing you to form a career that matches your ambitions. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all. We're heading in one direction, the future. We’d love you to join us. The Senior Business Operations Manager is responsible for improving the operational structure, reporting and day-to-day governance that help the business run efficiently and consistently. This is a Senior Manager role: it requires strong, varied operational experience, the ability to lead medium-to-large or more complex cross-functional initiatives with some oversight, and the judgement to make well-reasoned recommendations that balance impact, risk and practicality. The role combines revenue operations, business analysis, process improvement, and quality management as part of a broader business operations remit. It works closely with the Head of Operations, the wider Operations function, the Go-To-Market team, and company-wide stakeholders to turn business priorities into clear processes, reliable reporting and practical operational improvements. Key responsibilities Revenue operations and Salesforce - Maintain and improve the revenue operations framework across GTM, including pipeline governance, forecasting cadence, sales process discipline and commercial reporting. - Your team acts as the business owner for Salesforce and connected revenue systems, ensuring they support current, often high stakes, operating needs, data quality and consistent adoption. - Support on integration and usage of other relevant systems and how they form the process, such as Planhat and Clari. - Define, monitor and interpret key commercial metrics such as bookings, recurring revenue, conversion rates, deal cycle, retention, productivity and forecast accuracy. Drive data consistency in both usage and interpretation across teams as it relates to measuring commercial health. - Document core processes, workflows and data definitions so commercial reporting remains reliable and easy to maintain in Confluence. - Train and support users to drive consistent usage, reduce process friction and improve reporting confidence. PowerBI, reporting and analysis - Develop and maintain PowerBI dashboards and operational reporting packs for leadership and functional teams. - Respond to analysis requests from across the business, clarifying the business question, sourcing the right data and presenting clear, actionable findings. - Build reporting that helps the business understand performance, diagnose issues and make decisions with confidence. - Improve data consistency, definitions and reporting processes across teams. - Use analysis to support business cases, process changes, investment decisions and operational priorities. Operational excellence and process improvement - Design, document and improve business processes so they are scalable, efficient and easy to follow. This could be across a wide range of areas, from Alliances, Marketing, Procurement, and more. - Define and lead medium-to-large cross-functional operational projects from diagnosis through to implementation and adoption, with appropriate oversight from senior leaders. - Proactively identify bottlenecks, duplication, control gaps and opportunities for improvement within Operations and across related functions, then recommend practical solutions that reduce cost, risk or manual effort. Provide support to implement these recommendations. - Establish operating rhythms, review cadences and governance forums that create accountability and visibility across the business. - Support change management by communicating the context, purpose and value of work clearly, engaging stakeholders and embedding new ways of working. ISO9001 and quality management - Own the ongoing maintenance of ISO9001 accreditation and ensure the quality management system remains effective, current and audit-ready. - Coordinate internal audits, external assessments, corrective actions and continuous improvement activity. - Maintain quality documentation, process controls, evidence records and governance materials. - Work with process owners to ensure quality standards are embedded into day-to-day business operations. - Track non-conformities, risks and improvement actions through to completion. People leadership and team development - Define and align team goals with the Operation