PMO Specialist

Job description

RELEX Solutions is looking for talents, innovators and people who really want to get stuck in and make a difference. People like you! As a fast-growing Finnish software provider for retail and CPG planning processes we help make our customers being faster, more effective and more affordable. And as an employer? At RELEX, not only the optimization of trade is our top priority, but also our employees. You benefit from a high degree of autonomy, flat hierarchies, diverse development opportunities and a working environment in which we pay particular attention to the compatibility of professional and private life. The PMO Specialist is the operational backbone of RELEX’s Global Project Management Office. This role owns the setup, maintenance, and lifecycle administration of customer project infrastructure across our core delivery toolchain — primarily Jira, OpenAir, and Smartsheet — enabling project managers, consultants, and delivery leaders to operate efficiently from project kick-off through to continuous service handover. Acting as the primary support interface for delivery teams globally, the PMO Specialist resolves tooling requests, maintains data integrity across systems, and drives process improvements to reduce manual overhead at scale. What you’ll be doing: Project & System Administration Set up and maintain Jira projects (organizations, access, SLAs, automations) and OpenAir projects (resources, hierarchies, hour transfers) Keep Smartsheet in sync with Jira and OpenAir Execute customer re-namings and transitions across all systems with AR and BI Project Lifecycle Support Support project creation at kick-off and closure at go-live, including handover to Support Maintain project templates and manage partner PM access to OpenAir Set up ticket routing and automation for hybrid implementation/support handovers Stakeholder Support First-line response in #help-global-pmo, triaging tooling and system requests Guide requesters on PMO scope, escalation paths, and the right forms/portals Collaborate with AR, BI, Support, and Partner Success on multi-system issues Process Improvement & Automation Implement Jira automations to reduce manual work and contribute to the PMO automation roadmap Maintain process documentation and knowledge base articles as priorities evolve What you’ll bring to the table: 2+ years of experience in a systems administration, PMO support, project coordination, or operations role Strong proficiency with Jira — project configuration, service desks, automation rules, and user/organization management preferred Demonstrated ability to maintain data integrity across multiple systems simultaneously Excellent attention to detail and a methodical approach to high-volume, process-driven work Clear, professional written communication in English — able to guide stakeholders to the right process or resource efficiently Service mindset: responsive, thorough, and committed to quality across a high volume of requests Adaptability and comfort working in an evolving environment – able to adjust priorities, learn new systems and process quickly, and translate changing organization needs into practical ways of working What we consider as an advantage: Experience with OpenAir or similar PSA/time-tracking platforms Experience with Claude, ChatGPT, or similar AI tools Familiarity with Smartsheet or comparable project tracking tools Experience in a global SaaS or professional services environment Exposure to Jira automation rules, advanced workflows, or Jira Service Management administration Comfort with process mapping and identifying au