Senior Manager, Technical Program Management (Data, Reliability & Developer Experience)

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb's mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we're looking to add a technical, hands-on, and mission-driven Senior Manager of Technical Program Management (TPM) for the Infrastructure TPM team. You will lead a team of TPMs driving multi-org programs across Data Infrastructure, Reliability Engineering, and Developer Experience. Data Infrastructure builds the batch, streaming, and real-time data and feature platforms, semantic metrics layer, and query engines that power analytics, experimentation, and ML, and is making the data stack AI-ready and cost-efficient at scale. Reliability Engineering provides the observability, alerting, incident response, and deployment-safety platforms (progressive delivery and automated rollback) that keep Airbnb highly available and resilient. Developer Experience scales the end-to-end developer workflow, including source control, CI, build, code review, deployment, and cloud development environments, so engineers and AI agents can ship quality software quickly and safely. In this role, you will collaborate closely with data, infrastructure, and product teams across Airbnb to develop holistic solutions that ensure the Airbnb platform is robust, highly available, and transparent in its operations. You will partner closely with senior ICs and engineering directors across Airbnb on processes, strategy, and execution. We are looking for a candidate with a robust technical background who deeply understands the problem space, drives requirements, and leverages their infrastructure engineering expertise to resolve strategic challenges that align with Airbnb’s larger goals. The Difference You Will Make: Our team of TPMs demonstrate ownership, apply skills in whatever combination necessary, and make order out of chaos to achieve the desired outcome. We work hard to ensure teams understand what they have to deliver and by when. We are responsible for aligning teams, identifying or highlighting dependencies, recognizing and resolving ambiguity, setting expectations, anticipating risk, identifying and removing roadblocks, and ensuring the desired business goals are achieved. We are looking for people who share our passion for tackling complexity head-on while building a world class team of Technical Program Managers. A Typical Day: Shape and influence the technical direction of projects, ensuring we meet stakeholder needs while maintaining high-quality standards. Drive phased rollouts and large-scale platform migrations, from pilot through adoption to deprecation, with clear exit criteria and minimal disruption to product teams. Balance broad, outcome-driven thinking with attention to critical details, exercising sound judgment to prioritize where deep focus is necessary to ensure successful execution. Define and secure stakeholder alignment on clear, measurable success criteria, such as availability and SLOs, CI and merge latency, cost per workload, and adoption, and hold programs accountable to them. Regularly assess risks and opportunities, and devise proactive mitigation strategies to maintain momentum and project success. Maintain transparent and effective communication channels to keep stakeholders informed of progress, developments, and challenges. Expertly present outcomes and updates to senior leadership, clearly and comprehensively articulating trade-offs, risks, and emerging opportunities. Hire, develop, and coach a team of senior TPMs, a