Network & Security Technical Resolution

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Join our team as a Technical Resolution Specialist, where you will play a pivotal role in maintaining and optimizing Kyndryl’s complex, high-traffic internet site communications and network-based product systems. This isn't just a job – it’s a chance to immerse yourself in cutting-edge technology and be at the forefront of innovation. As a Technical Resolution Specialist, you'll be the engineer of scalable local and wide-area network solutions, bridging multiple platforms and protocols, including IP and VOIP. Your mission is to ensure seamless system performance, troubleshoot network issues, and orchestrate the installation of vital components such as routers and switches in collaboration with our trusted vendors. But that's not all – you'll also be at the forefront of innovation, developing tools to automate network system deployment, administration, and monitoring, while actively participating in project planning and implementation. This role isn't just about technical expertise; it's about collaboration and growth. You'll provide training and lend your expertise to proposal writing, enhancing our collective knowledge. You'll collaborate closely with development teams to fine-tune system operability, conduct rigorous tests to ensure network redundancy and resilience, and even step up to provide on-call service coverage when needed. At the heart of your work is a commitment to technical excellence and customer satisfaction. You'll offer expert advice on best practices, support actions, and architectural definitions, all while supporting your colleagues – be it Architects, Site Reliability Engineers (SREs), or other specialists – in delivering customer solutions. In this role, you'll thrive in a vibrant atmosphere of teamwork and collaboration, where every day brings new challenges and opportunities to apply your knowledge and expertise. Your contributions will make a significant impact on our technical team, as you focus on supporting and maintaining customer systems, resolving incidents, implementing changes, and investigating critical issues. Additionally, you'll conduct system reviews, provide recommendations based on technology best practices, and serve as a trusted advisor to our valued customers. If you're ready to take your technical skills to the next level and thrive in a role that values innovation, collaboration, and expertise – then this opportunity is tailor-made for you. Join us at Kyndryl, in shaping the future of technology and unlocking its limitless potential. At Kyndryl, we value effective communication and collaboration skills. When you recognise opportunities for business change, you will have the ability to clearly and persuasively communicate complex technical and business concepts to both customers and team members. You’ll be the go-to person for problem-solving of customers’ business and technical issues. Key Responsibilities Manage ship-to-shore connectivity using VSAT and Starlink, ensuring reliable WAN performance, SD-WAN integration, and seamless link failover. Design and operate SD-WAN networks, including BGP (iBGP/eBGP), policy-based routing, split tunneling, and traffic optimization. Administer enterprise LAN infrastructure with Cisco switching technologies, VLANs, STP, LACP, VTP, stacking, and redundancy. Maintain wireless networks through Cisco WLC platforms, RF optimization, interference analysis, and onboard connectivity troubleshooting. Manage Fortinet security ecosystem, including FortiGate, FortiManager, FortiAnalyzer, FortiClient EMS, VPNs, NAT, and network segmentation. Implement identity and access control using Cisco ISE, 802.1X authentication, authorization, and Active Directory integration. Support hybrid cloud networking across AWS and Azure, including VPC/VNet design, load balancing, security controls, and SD-WAN/IPSec integration. Ensure voice communication reliability by managing PSTN, SIP trunks, QoS policies, and resolving latency, jitter, and call-quality issues. Monitor network health and performance across BGP sessions, IPSec tunnels, WAN links, wireless infrastructure, and security events using NMS and SIEM tools. Maintain network governance and documentation, including network diagrams, IP plans, VLAN mappings, compliance standards, and audit readiness across fleet and shore locations. Your Future at Kyndryl Kyndryl's focus on providing innovative IT solutions to our customers means that as a part of the Technical Specialist team, you’ll be working with the latest technology and will have the opportunity to learn and grow your skills. Whether you progress your career to a Technical Leader and Principal or migrate to other technical career paths such as an Architect or Data Scientist – we have opportunities you won’t find anywhere else. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Qualifications 8-10 years of experience in a Technical Support/Resolution role or similar function Proven experience planning and implementing scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP) Expertise in operating internet site communications and/or network-based (Cloud) product systems Preferred Qualifications Systematic and troubleshooting skills Certifications in cybersecurity, cloud computing, or project management Exceptional communication (verbal and written) skills Maritime / offshore / remote connectivity environments Multi‑site or multi‑ship deployments Hybrid architectures (on‑prem + cloud + satellite) VSAT (primary maritime WAN) Starlink (LEO satellite connectivity) Ensure stable hybrid WAN integration with SD‑WAN Handle: Link failover & Latency-sensitive traffic optimization Work with providers (e.g., Speedcast) Certifications (Good to have) Cisco CCNP / CCIE (Enterprise or Security) Fortinet NSE4 / NSE5 / NSE7 Microsoft Azure (AZ‑700, AZ‑104) AWS (Solutions Architect Associate / Advanced Networking) CWNA / CWNP Systematic and troubleshooting skills Certifications in cybersecurity, cloud computing, or project management Exceptional communication (verbal and written) skills Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supp