Relationship Manager, Mid Market

Job description

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As a Mid-Market Account Executive (Existing Business), you’ll be at the forefront of growth; turning momentum into mastery. You’ll own a portfolio of fast-growing customers and help them unlock the full power of Fin. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven. At Fin, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Fin the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity. We invest deeply in every Relationship Manager’s growth. Development isn’t a slogan here, it’s baked into how we promote, learn, and lead. In a high-velocity environment where ownership, creativity, and ambition are rewarded, you’ll find room to stretch, influence, and make your mark. What will I be doing? Own and grow a portfolio of Fin’s mid market customers; driving measurable revenue expansion, retention, and long-term loyalty. Engage with executives and operators to uncover pain points, position AI-driven solutions , and tie Fin’s platform directly to business impact. Design and execute territory strategies that go beyond maintenance; targeting upsell, cross-sell, and multi-business unit expansion with clear, data-backed plans. Partner cross-functionally with Marketing, Product, and Customer Success; translating real customer needs into product innovation and GTM alignment. Analyze and communicate performance metrics that show the story behind growth; retention, adoption, and platform expansion. Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition. What skills do I need? 5+ years in a quota-carrying role managing a book of business (~50 accounts) focused on retention, renewals, and expansion . 3+ years selling SaaS solutions , ideally in complex, high-velocity environments. Proven success navigating procurement processes and influencing enterprise-level decision-makers. Experience selling AI-powered products , with deep knowledge of AI applications and the ability to translate technical capability into customer value. A track record of consistent overachievement; exceeding quota, driving revenue growth and complex renewals. Bonus skills & attributes Sharp communication skills ; written and verbal, tailored t