AI Technical Delivery Manager

Job description

Job Title: AI Technical Delivery Manager Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Title: AI Technical Delivery Manager Location: Bellevue, WA (Onsite - 4 days a week) - Hybrid The AI Technical Delivery Manager will lead strategic enterprise initiatives across AI Governance, Responsible AI, Cybersecurity, Data Security, Agentic AI, and Forward Deployed Engineering. This highly technical, execution-focused leader will partner with clients, architects, AI engineers, data scientists, product teams, and business stakeholders to turn complex challenges into scalable, secure, production-ready solutions. This role is ideal for a hands-on delivery leader who can assess client environments quickly, shape AI and cybersecurity strategies, mobilize cross-functional teams, govern risk, and drive enterprise-scale execution with urgency, precision, accountability, and measurable business impact. Responsibilities Serve as the primary technical delivery lead for strategic enterprise initiatives across AI Governance, Responsible AI, Cybersecurity, Data Security, Agentic AI, and Forward Deployed Engineering. Embed with customer teams to assess business processes, operating models, architecture, security posture, and AI readiness. Translate complex business problems into scalable engineering solutions, roadmaps, and implementation plans. Own delivery from strategy and architecture through engineering, deployment, adoption, and value realization. Accelerate client outcomes by driving production-ready MVPs and scalable enterprise solutions. Establish measurable ROI frameworks, delivery KPIs, operational scorecards, and value realization mechanisms. Lead complex technical workstreams with aggressive timelines while maintaining quality, security, and governance standards. Operate effectively in ambiguous environments, making informed decisions with incomplete information and driving progress without constant oversight. Define and operationalize enterprise AI Governance programs, including operating models, governance boards, decision frameworks, and risk controls. Develop and guide policies and practices related to Responsible AI, Model Governance, AI Risk Management, AI Ethics, Explainability, Transparency, Human-in-the-Loop Controls, and AI Auditability. Lead the development and deployment of agentic AI solutions, autonomous workflows, and AI-enabled operating models. Ensure guardrails, governance frameworks, security controls, and responsible AI practices are embedded into solution design and delivery. Build and own integrated delivery plans across multiple technical workstreams, dependencies, resources, risks, issues, and budgets. Drive executive reporting, stakeholder communications, workshops, and leadership briefings. Remove blockers with urgency and hold teams accountable to commitments, quality standards, and measurable outcomes. Ensure successful deployment, operational readiness, adoption, and ongoing performance of delivered solutions. Partner with architects and engineering teams to review architecture diagrams, API specifications, security assessments, and solution designs. Connect technical decisions to client business outcomes, risk mitigation, transformation objectives, and enterprise value. Qualifications 8+ years of enterprise technology delivery experience. 8+ years of experience leading complex transformational technology programs. 5+ years of experience leading initiatives in AI, cybersecurity, data governance, or cloud transformation. Demonstrated track record of rapidly moving initiatives from concept to production. Strong technical understanding of AI architecture, security controls, cloud platforms, enterprise integrations, and scalable solution design. Deep knowledge of Generative AI, Large Language Models, Agentic AI frameworks, multi-agent architectures, Retrieval-Augmented Generation, fine-tuning strategies, prompt engineering, AI evaluation, AI observability, AI safety, Human-in-the-Loop systems, and autonomous workflow design. Experience defining or operationalizing AI Governance, Responsible AI, Model Governance, AI Risk Management, AI Ethics, explainability, transparency, auditability, and governance controls. Ability to challenge architects and engineers while remaining collaborative, pragmatic, and outcome-focused. Strong executive presence with the ability to lead client workshops, stakeholder reviews, and board-level briefings. Proven ability to operate with urgency, ownership, sound judgment, and accountability in fast-moving, ambiguous environments. Experience managing risks, dependencies, budgets, resources, timelines, and cross-functional delivery teams. Ability to communicate complex technical concepts clearly to business, technical, and executive audiences. Preferred: Experience in Telecom. Preferred: Experience with Forward Deployed Engineering or SF Agentforce. The base salary for this position is $92,250 to $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is: 10/09/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy l