Senior Project Manager - Professional Services

Job description

About the Team MongoDB Professional Services serves as the delivery owner for complex customer initiatives, translating strategic goals into disciplined execution and measurable business outcomes across modernization, migration, cloud, data, and AI-related programs. The team drives delivery accountability across customers and internal stakeholders through strong governance, proactive risk management, and sustained alignment to customer priorities. About the Role MongoDB is looking for a Senior Project Manager to lead complex customer-facing Professional Services engagements and serve as the accountable delivery owner for customer requirements, execution, and business outcomes. The role translates customer objectives into a clear delivery strategy, aligns execution to expected outcomes, and drives alignment across scope, schedule, risk, dependencies, stakeholder actions, governance, and success measures. The person acts as a consultative partner to the customer’s business. helping shape priorities, tradeoffs, and decisions while keeping delivery focused on value realization. They must bring strong services delivery leadership, executive communication skills, and the ability to operate effectively in technically complex environments with sound judgement. The role partners closely with Consulting Engineers, Customer Success, Sales, and customer stakeholders to maintain momentum, align resources, and deliver measurable value. It also operates at both the engagement and broader account level, including leading regular quarterly business reviews and helping teams reassess priorities when needed. We are looking to speak to candidates who are based in Vancouver for our hybrid working model. What you will do: Lead complex Professional Services engagements from kickoff through closeout, maintaining continuity, accountability, and focus on value realization Own delivery accountability for customer requirements, execution, and business outcomes, keeping work aligned to customer priorities Drive alignment, planning, and execution using industry-standard delivery practices across scope, schedule, milestones, risks, dependencies, governance, and success measures Serve as the primary interface to the customer executive sponsor and own financial accountability for overall engagement health Shape and structure delivery and scope by clarifying objectives, guiding priorities and tradeoffs, and translating business goals into an executable delivery approach Partner closely with customer stakeholders and MongoDB account, services, and technical teams to build alignment, remove blockers, and sustain momentum Balance customer outcomes with business objectives, using sound judgment to manage risk, commercial awareness, resource efficiency, and overall engagement health Lead governance cadences, including executive reviews and quarterly business reviews, to reassess priorities and keep resources focused on the highest-value work What you bring 8+ years in a project manager or delivery leader role, with a proven track record of leading projects for enterprise-scale clients in a SaaS product company Strong executive communication and leadership skills, with credibility across senior customer stakeholders and internal cross-functional teams Strong command of delivery fundamentals, including scope management, milestone planning, dependency management, risk management, executive reporting, and escalations Comfort operating in technical environments, paired with strong Professional Services business acumen across delivery economics, resource planning, commercial awareness, and engagement health Demonstrated problem-solving ability, strong judgment, and comfort navigating ambiguity, tradeoffs, and complex delivery decisions Proven leadership delivering outcomes across cross-functional teams and customer stakeholders, with the ability to influence, align, and drive accountability without direct authority Preferred qualifications Experience leading database, cloud, modernization, or software delivery initiatives Familiarity with MongoDB products, services, and common customer transformation journeys Familiarity with AI and Agentic application architectures, ecosystem services, and emerging customer use cases Practical experience leading the delivery