Operations Manager

Job description

As the Operations Manager, you will oversee account operations, serving as the single point of contact for customer teams in managing escalations and ensuring alignment with contractual SLA and KPIs. You will lead service delivery teams to identify and drive continuous improvements, manage customer contracts, and facilitate effective communication between stakeholders. Your role involves analyzing operational risks, implementing service enhancement strategies, and fostering strong relationships to build trust with customers. Successful candidates will have a strong background in service operations, excellent communication skills, and a drive for customer satisfaction and operational excellence.