Senior Associate, FX Service Operations

Job description

The Senior Associate, FX Operational Support is responsible for ensuring the stable and efficient operation of LSEG’s FX trading platforms across the global trading lifecycle. The role focuses on proactive monitoring, pre-market readiness, and early identification of issues to ensure platforms are fully operational ahead of each regional market open. This role operates on a rotational shift basis to support global business operations. Refer Hybrid Working | LSEG about our ways of working. Location: LSEG Technology, Malabe Key responsibilities include conducting comprehensive system validations, identifying and proactively flagging issues, and providing clear, accurate, and timely incident reporting and communication to relevant technology and support teams for resolution. The role also involves coordinating improvements to Operational Support checks, including updates, standardization, and automation initiatives to enhance efficiency and consistency. The Senior Associate works closely with Technology, Product, and Client Services teams to ensure effective stakeholder communication and to support continuous improvements in system performance, resilience, and overall service quality. Team Description The FX Operational Support team is a key function within LSEG, operating from Colombo, Sri Lanka, and Manila, Philippines. As part of FX Service Delivery, the team is structured into two core areas: RUN and Change Engineering. The team is responsible for ensuring the continuous and stable operation of FX systems through a combination of proactive monitoring and reactive problem management. Key responsibilities include performing comprehensive system validations, managing incidents, and driving improvements to enhance platform resilience. The team also conducts critical pre-market checks across a range of markets, including admissions, client activities, technical processes, systems, and front-end platforms to ensure readiness ahead of market open. Operating on a 24/5 global coverage model, the team plays a vital role in maintaining operational stability and delivering a reliable, high-quality service experience to clients. Department Description FX Service Delivery is responsible for ensuring the reliable, efficient, and high-quality delivery of FX trading services across the global marketplace. The department brings together Market Operations Services, Business Architecture, Client Technology Services, and Operational Support to support the full FX trade lifecycle. The function focuses on maintaining operational stability, enabling seamless client connectivity, and driving continuous improvement across platforms and workflows. By combining operational expertise, technical capabilities, and strategic change management, FX Service Delivery plays a key role in supporting clients, meeting regulatory expectations, and enhancing the overall performance of LSEG’s FX ecosystem. Key Responsibilities Perform a range of proactive and confirmatory checks across multiple markets, systems, and tools to ensure platforms are healthy and fully prepared for the region open Maintain, enhance, and expand existing operational checks to ensure continued effectiveness and coverage Develop, review, and maintain processes, procedures, documentation, RACIs, and escalation frameworks Take ownership of issues identified through Operational Support checks, ensuring timely escalation and coordination with relevant support teams and management Provide clear, accurate, and timely updates to stakeholders on system health at defined checkpoints Drive the introduction of new positive affirmation checks on a regular basis to strengthen operational assurance Produce clear and accurate procedures for newly introduced checks and processes Coordinate with automation teams to onboard relevant checks and deliver knowledge transfer sessions to team members Act as a senior point of guidance within the team, supporting task ownership, progress tracking, and overall team delivery Proactively identify process inefficiencies and bottlenecks, working with management and service owners to improve BAU and project execution Support proactive customer alert management and event logging to ensure consistent and predictable service quality Produce weekly reports, dashboards, and metrics to monitor Operational Support performance and drive continuous improvement Identify opportunities for improvement and raise change requests to enhance processes and systems Demonstrate a foundational understanding of RPA and MIS concepts to support automation and reporting initiatives Continuously identify opportunities to automate checks and streamline operational processes Support management with ad hoc tasks and requests as required Collaborate closely with cross-functional teams to expand team scope and enhance BAU processes Deliver work in line with priorities set by the Manager and Assistant Manager Support onboarding and training of new joiners, ensuring knowledge transfer and team readiness Act as a role model within the team, demonstrating professionalism, accountability, and best practices Demonstrate flexibility to support a 24/5 operating model aligned to global market hours Key Behaviours Integrity Has the sustained drive and energy to deliver support service to the required level of timeliness and quality. Willingly makes the effort to ensure activities are completed on time and to the quality required. Partnership Makes use of project management methodologies (e.g.: schedules of work; progress reports etc.) Deals with conflict optimally. Seeks information/inputs from colleagues/clients. Innovation Willingly adopts new processes/approaches/ways of working. Excellence Oral and written communications are tailored to their audience’s needs. Proactive and demonstrates initiative. Prioritises activities according to business and operational needs. Analysis and problem solving. Analyses issues to identify the most appropriate solutions. Utilises all available resources and toolsets to investigate and resolve problems. Candidate Profile / Key Skills Experience in application support, operations, or technical client service within financial services Strong understanding of financial markets (FX preferred) Proven ability to perform proactive monitoring, issue identification, and stakeholder communication Strong knowledge of incident, problem, and escalation processes Ability to work in fast-paced, time-sensitive environments with high attention to detail Excellent communication and stakeholder management skills Working knowledge of: FIX Protocol, SQL, Networking, Wireshark, SFTP ITSM tools and advanced Excel Basic understanding of automation / RPA concepts (advantageous) Strong team player with a proactive, “can-do” attitude High attention to detail and accuracy Ability to work under pressure and meet deadlines Adaptable and open to change with a positive mindset Willingness to learn, take feedback, and contribute to team development Ability to mentor others and act as a role model Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you