Customer Success Account Mgmt Kuwait Multiple Locations Multiple Locations

Job description

Develop and execute strategic customer success plans that support technology adoption, security, resiliency and business transformation. Identify and address risks and blockers to adoption, bringing together the appropriate resources to support customer success. Lead customer programme reviews and executive conversations to maintain alignment on priorities, progress and agreed outcomes. Master's Degree in Business, Sociology, Psychology, Computer Science or related field AND experience in customer success, solution delivery, practice management, customer-facing consulting or portfolio management OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND relevant experience OR equivalent experience. Fluency in Arabic. Additional relevant experience in customer success, solution delivery, practice management, customer-facing consulting or portfolio management. Relevant work experience within the customer's industry. Relevant service management, project management or change management certification.