Customer Success Account Manager Korea Seoul Seoul

Job description

Build and maintain strong relationships with customer stakeholders. Drive customer success through proactive service planning and execution. Support customer operational health through regular service reviews and risk management. Lead incident coordination and escalation management to minimize business impact. Partner with account teams to identify opportunities that improve customer outcomes and adoption. Develop and maintain Success Plans aligned with customer priorities. Track customer health, risks, and action items to ensure successful delivery of contracted services. Bachelor's Degree in Computer Science, Information Technology, Business, or related field, or equivalent experience. Experience in customer-facing roles such as customer success, technical account management, consulting, support, or IT operations. Strong communication, collaboration, and stakeholder management skills. Ability to manage multiple priorities and work effectively across virtual teams. Fluency in Korean and professional communication skills in English. Experience supporting enterprise customers. Knowledge of IT operations, service management, cloud adoption, or digital transformation initiatives. Experience coordinating critical issues and driving resolution across multiple stakeholders.