Technical Program Manager Ii Hardware Readiness United States Washington Redmond

Job description

Partner with experts from different fields, including Datacenter Engineering, Electrical and Mechanical Engineering, Datacenter Operations, and with the broader Cloud Hardware Infrastructure Engineering organization to devise and implement approved procedural strategies. Leading multiple virtual teams of functional leads to land on a clear plan of record and ensure alignment across stakeholders on core CO+I requirements. Generates both quantitative and qualitative performance metrics (like Key Performance Indicators and Key Results for usage, quality, speed, and cost), monitors and communicates trends in business meetings, uncovers important insights to drive actions that improve future outcomes, and fine-tunes implementation across different features. Predicts potential resource implications. Conduct and document technical and operational risk assessments, drive tradeoffs and document decisions within and across teams. Drive accountability for decisions and deliverables with partner teams throughout each project's lifecycle to ensure high availability and efficient recovery of capacity. Use customer feedback mechanisms, data collection tools, engagements like interviews or surveys to gain insight into product/service performance and customer demands. Communicating these insights to peer and partner team representatives. Develops theories for complex technical needs, conducts experiments, and explores iteratively to enhance certain performance indicators. Ensure CO+I related processes, requirements, and specifications are continuously improved as datacenter and IT hardware evolves and new technologies are released to production. Manage risks delivering highly available and efficient services and operations with measurable results. Deliver results amidst ambiguous and changing business requirements by demonstrating a self-driven work ethic in our dynamic and high-pressure environment. Lead through change by bringing clarity, generating energy, and delivering success. Embody our culture and values. Bachelor's Degree AND 2+ years experience in server and network hardware deployment and breakfix support, product/technical program management, data analysis, or product development in Data Center/mission critical environment OR equivalent experience. 1+ year(s) of experience managing cross-functional and/or cross-team projects. These requirements include, but are not limited to the following specialized security screenings: Bachelor's Degree AND 4+ years experience in server and network hardware deployment and breakfix support, product/technical program management, data analysis, or product development in Data Centers/mission critical environment OR equivalent experience. Program management experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling). Experience in data-center operations, hardware troubleshooting, incident/problem management, data analysis and procedural-content. 2+ years experience managing cross-functional and/or cross-team projects. 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos). Growth Mindset - a desire to learn, improve, and show persistence in the face of setbacks. Proven ability to collaborate with a wide range of business and engineering stakeholders to drive impact. Ability to deal with ambiguity, assess opportunities and develop principles to prioritize multiple strategic and tactical solutions options. Experience presenting to a diverse set of stakeholders, including leadership teams. Experience working in a global, matrixed organization and working with cross-functional teams. Analysis and problem-solving skills. Familiarity with datacenter critical environment concepts (examples: electrical distribution and mechanical cooling systems). Knowledge of engineering methodologies such as agile development and sprint planning. Hands on experience working with enterprise level infrastructure, server and networking hardware. Applicable certifications: Azure, Azure Networking, CCNA/CCNP, Network+, Security+, PMP, CAPM, Agile/Scrum, ITIL, Power Platform, automation, or data analytics.