Senior Program Manager

Job description

Manage program scope and objectives: Define success metrics, monitor delivery, and align priorities, resources, and budgets with strategic goals. Translate program design into launch-ready requirements: Clarify business requirements, controls, and dependencies, partnering with engineering and operations to implement, test, and launch program capabilities. Manage program operations, partner performance, and compliance: Monitor partner participation and outcomes, maintain effective controls, resolve operational issues and compliance risks, and coordinate corrective actions through resolution to improve program execution and partner experience. Monitor program performance and ROI: Track results against success metrics, identify optimization opportunities, and influence future program design using data, operational experience, and partner insights. Lead stakeholder engagement and executive reporting: Build strong internal and external relationships and deliver clear business reviews, risk analyses, and recommendations to senior leadership. Oversee vendor management: Manage vendor relationships, contract negotiations, delivery commitments, and performance to meet program needs and optimize costs. Own escalations and resolution: Serve as the program escalation owner, drive decisions within delegated authority, and coordinate cross-functional responses to resolve critical issues and minimize business impact. Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience. Ability to dive deep and quickly develop subject matter expertise, understand proper business context (partner ecosystem & incentive programs) and bring own point of view to a problem Keen ability to build effective relationships with multiple stakeholders Well organized with proven skills in cross-team collaboration Exhibit business curiosity with the ability to act broadly across the Commercial Partner landscape Exhibit a high degree of self-awareness, professional maturity, and situational leadership Comfortable driving impactful outcomes in a fast-paced, ambiguous environment with a forward-thinking mindset Some travel may be required (<10%)