Principal Technical Program Manager United States Washington Redmond

Job description

Lead investigations into complex marketplace issues affecting customers, advertisers, publishers, revenue, and platform performance. Drive Marketplace Health and Reliability . Partner with engineering teams to strengthen observability, automated detection, and alerting capabilities. Lead cross-functional efforts involving Engineering, Product Management, Data Science, Finance, Operations, and Customer Support teams. Serve as a trusted advisor on marketplace performance, operational health, and strategic decision making. Develop frameworks, processes, and tools that improve organizational effectiveness and reduce operational overhead. Identify opportunities to leverage AI and intelligent automation to improve investigation efficiency and operational productivity. Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 3+ years of experience managing cross-functional and/or cross-team projects. These requirements include but are not limited to the following specialized security screenings: 12+ years of experience in Technical Program Management, Software Engineering, Site Reliability Engineering, Data Science, Product Management, or related technical disciplines. Experience with online advertising platforms, marketplaces, auction systems, search technologies, recommendation systems, commerce platforms, or other large-scale digital ecosystems. Experience leading incident response, root-cause investigations, post-incident reviews, and operational excellence initiatives. Experience building or improving observability, monitoring, anomaly detection, telemetry, or operational health frameworks. Experience working with machine learning, AI-powered systems, predictive analytics, or intelligent automation technologies. Demonstrated ability to influence engineering, product, and business leaders without direct authority. Track record of driving measurable improvements in reliability, operational excellence, customer experience, or business outcomes