Global Internal Communications Senior Manager Enterprise Transformation London Bankside London London United Kingdom

Job description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. About the role The Global Internal Communications Team leads the development and successful delivery of Haleon’s company-wide internal communication strategy. Driving communications at a global level and supporting the Executive Team and senior leaders across the organisation, the team plays a key role in building colleague understanding and engagement with Haleon’s ambitions, priorities, leadership, and culture. The Enterprise Transformation Programme is a multi-year journey focused on transforming the Haleon business. Enabled by SAP S/4HANA, it aims to build an organisation that is Wired for Excellence and deliver our Win as One Strategy. The programme will strengthen the heartbeat of our business, enabling Haleon to become more agile, efficient, and innovative while positioning the company for future growth through continuous improvement. This roles plays a critical part in making that ambition a reality. This is a senior role within the Global Internal Communications Team, responsible for supporting the Global Head of Internal Communications in the development and delivery of the communications and engagement strategy for the Enterprise Transformation Programme. As a senior partner to the central programme team and programme leadership, this role will be responsible for the day-to-day delivery of internal communications and engagement activity across the programme. It will play a critical role in ensuring colleagues understand the vision, purpose, progress, and impact of the transformation while driving engagement, confidence and embedding new ways of working across the organisation. The role will act as a senior communications partner to programme stakeholders, providing strategic counsel on narrative, messaging, communications planning, leadership engagement, and employee communications while ensuring communications activities are aligned, effectively delivered, and executed to a consistently high standard. This role requires someone who is confident working with senior stakeholders, is an effective strategy partner and can balance strategic thinking with high-quality execution. The successful candidate will be comfortable operating in a complex, global transformation environment. It is an exciting opportunity for an experienced communications professional who enjoys both strategic thinking and hands-on delivery and thrives in a fast-paced environment. Role and responsibilities Communications & engagement * Support the Global Head of Internal Communications in developing and delivering an integrated communications and engagement strategy for the Enterprise Transformation Programme, aligned with transformation milestones, business priorities and Haleon’s Win as One Strategy. * Lead the day-to-day, coordination and delivery of communications and engagement activity across the key programme activities including programme mobilisation, design, readiness, deployment, and adoption phases. * Act as a senior communications partner to Enterprise Transformation leadership and programme stakeholders, providing clear and constructive counsel on communications planning, narrative, audiences, messages, channels, sequencing, and engagement. * Lead on the creation and maintenance of a compelling programme narrative and messaging framework that help colleagues understand the purpose, progress, and impact of the transformation. * Build strong relationships and develop a detailed understanding of the programme’s strategy, roadmap, workstreams, milestones and priorities, identifying upcoming communications requirements and anticipating key moments. * Translate complex programme, business, process, data, and technology information into clear, relevant, and accessible communications for colleagues across Haleon. * Ensure communications plans are informed by audience needs and reflect the different experiences, information requirements, and levels of impact across functions, operating units, markets, sites, and colleague groups. * Support programme leaders and senior stakeholders to communicate clearly and confidently about the transformation, including through leadership meetings, townhalls, employee events, function and operating-unit engagement, manager cascades, and programme updates. * Provide strategic communications counsel and constructive challenge to programme stakeholders, helping to simplify complex information, improve communication approaches and focus activity on the needs of the audience. * Partner with Change Management colleagues to ensure communications and engagement activity is aligned with the programme’s change, business readiness. Learning and adoption plans. * Use outputs from stakeholder analysis, change-impact assessment, readiness activity, and employee feedback to inform communication priorities, audience planning, and messaging. * Identify communications risks, emerging themes, and feedback, recommending actions that improve colleague understanding and engagement. * Work in partnership with colleagues across Global Internal Communications and the wider Corporate Affairs function to ensure a co-ordinated and joined-up approach to enterprise, functional and programme communications. * Ensure robust measurement and evaluation of programme communications effectiveness through engagement metrics, feedback, and insights, using findings to continuously improve activity and outcomes. Storytelling & content * Drive colleague engagement through impactful, audience-led storytelling that brings the Enterprise Transformation Programme to life. * Develop communications that connect the transformation to Haleon’s Win as One Strategy, business priorities, culture, colleague experience, and long-term growth ambitions. * Turn complex programme, process, technology and business information into engagement and accessible content. Developing high-quality internal communications content including announcements, articles, presentations, FAQs, leadership communications, briefing materials, and campaign assets. * Identify and develop employee stories that demonstrate transformation progress, business benefits, collaboration, innovation, and new ways of working. * Support development of multimedia content including video, infographics, and digital communications assets. * Provide editorial guidance, review and quality assurance for communications produced by the programme, workstreams and agency partners. * Ensure communications are tailored appropriately for different audience groups and stakeholder needs. * Partner with External Communications colleagues to identify transformation stories that may have external relevance and support appropriate amplification, while maintaining consistency between internal and external messaging and context. Channels * Work in close partnership with other members of the Global Internal Communications Team responsible for global internal channels to ensure fully integrated and aligned approach. * Manage the use of internal communications channels for transformation content, ensuring output is timely, accurate, and well-presented. * Follow established channel