Process Excellence and Agentic Change Manager

Job description

Job Role: Process Excellence and Agentic Change Manager Location: London Career Level: Manager (CL7) Salary: Competitive, plus benefits. The Opportunity: We are seeking a Manager - Process Excellence and Agentic Change to join our UKI Supply Chain and Engineering Data and AI team. This role sits at the intersection of process transformation, intelligent automation and agentic AI, helping clients move beyond incremental improvement to fundamentally reimagine how supply chain, procurement and operations processes operate in an AI-first world. You will bring a blend of process excellence expertise rooted in analytical rigour, process mining and operational redesign, and a practical, growing capability in agentic AI: the design and deployment of autonomous AI agents that can sense, decide and act across complex supply chain workflows. Backgrounds from data science, process engineering, intelligent automation/decision intelligence, management consulting or operational roles are all relevant; what matters is your curiosity, your understanding of how processes work, and your ability to see where AI changes the equation. Why this role: Work on programmes that are genuinely reshaping how organisations operate, combining process intelligence, AI and human-centred change to deliver lasting impact. You will have real responsibility for workstream delivery, client relationships and team development, with access to leading technology platforms and a practice at the forefront of agentic AI in the supply chain. In this role you will: Process diagnostics and intelligence: Lead end-to-end process diagnostics using process mining, data analysis and operational assessment to identify inefficiency, fragmentation and automation opportunity across supply chain, procurement and operations workflows. Agentic AI design: Design agentic AI solutions including orchestration frameworks, agent workflows, human-in-the-loop decision points and integration architecture that automate and augment complex, multi-step supply chain processes. Engagement delivery: Lead consulting workstreams with accountability for scope, quality, timelines and client outcomes. Manage cross-functional teams spanning data engineers, process analysts, change specialists and technology partners. Operating model and process redesign: Define redesigned target processes, role and responsibility models, and governance structures that reflect the impact of agentic and AI-enabled operations. Technology translation: Work with platforms such as Celonis, SAP, Coupa, Kinaxis, o9 and emerging agentic frameworks including LangChain, Microsoft Copilot Studio and custom LLM integrations to turn AI potential into practical, deployed solutions. Decision Intelligence: Experience with Aera Technology, Palantir or equivalent decision-intelligence platforms. Change and adoption: Lead the human side of agentic change including stakeholder engagement, capability building, communication and the cultural shift required to work alongside AI agents. Business development: Identify growth opportunities, shape proposals and contribute to client development activities including presentations, case studies and thought leadership. People development: Coach junior colleagues and contribute to the development of Value Chain AI assets, methodologies and knowledge. What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Closing Date for Applications: 30/11/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. We are looking for experience in the following skills: You are a thoughtful, analytically strong professional who understands how processes work, how AI changes them, and how organisations need to adapt. You combine technical credibility with client-facing confidence and a genuine interest in what agentic AI makes possible. Experience: 6 to 10 years across process excellence, intelligent automation, data and AI, or supply chain consulting and operations in consulting, industry or technology roles, or a combination. Process and analytical foundation: Strong process thinking and data analytical skills. Experience with process mining tools such as Celonis, Minit or UiPath Process Mining, Lean or Six Sigma, or structured process redesign methodologies is valuable. Decision Intelligence capability: Ability to translate supply-chain problems into practical AI-enabled decisions and workflows with understanding of AI, machine learning, optimisation, GenAI, RAG and AI agents and experience in Decision Intelligence platforms such Aera Technology, Palantir etc. Agentic and AI capability: Practical exposure to AI, automation or agentic technologies whether through RPA or IPA, LLM-based solutions, multi-agent frameworks, or AI-powered analytics. You do not need to be a developer, but you need to understand the architecture and engage credibly with engineers and data scientists. Supply chain and operations understanding: Working knowledge of supply chain, procurement or operations processes, sufficient to identify where agentic AI creates the most value and to engage with operational stakeholders. Delivery track record: Experience leading workstreams or projects in complex, multi-stakeholder environments. Comfortable with ambiguity and capable of structuring work from first principles. Change and communication: Strong facilitation, storytelling and stakeholder engagement skills. Ability to explain agentic AI concepts to non-technical audiences and bring people on the change journey. Sector exposure: Cross-industry backgrounds welcome. Experience in Industrials, Consumer Goods, Retail, Energy, Life Sciences, Logistics or Financial Services is relevant. Education: A relevant degree is expected. APICS, CIPS, Lean Six Sigma, or data and AI certifications are advantageous. Set yourself Apart: Knowledge of ERP and APS platforms, including: SAP or SAP S/4HANA, SAP APO or SAP IBP, Kinaxis, o9 Solutions, OMP. Experience delivering planning-system implementations or AI proof-of-value engagements. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation,