Snr Representative People Solution Centre_PT + EN C2

Job description

Job Title: Snr Representative People Solution Centre_PT + EN C2 Job Description The role provides HR administrative and employee support throughout the employee lifecycle, ensuring accurate documentation, data management and timely resolution of HR-related queries. Responsibilities include processing employee documentation, maintaining HR systems, preparing reports and supporting employees across multiple communication channels. The ideal candidate is highly organized, customer-focused and comfortable working in a fast-paced environment, with strong attention to detail, confidentiality and proficiency in Excel.Key Responsibilities: Prepare new hire related documentation and process employee lifecycle events. Manage the administration of documents Prepare weekly and monthly HR reports Input employee data in the company’s information systems Professionally manage multiple communication channels to engage with and resolve staff queries including questions on internal HR policies. Focus on first time resolution by providing a high level of customer service and support Know how to quickly search and find data / knowledge from the various information systems in pursuit of query resolution. Maintain excellent standards of integrity, professionalism and confidentiality at all times Facilitate timely and effective resolution of the query in collaboration with other Subject Matter Experts as necessary and stay connected until resolution has been confirmed. Skills & Qualifications: Experience in a human resources administration, administrative or client support role Fluent level of the Portuguese and English Language (C2 minimum requirement) Proficient in the use of MS Office with special focus on Excel Excellent customer service skills Ability to manage multiple tasks and adapt to change in fast-paced dynamic environment Consistent on meeting SLAs and targets What we offer: Competitive salary Initial and ongoing trainings to support your development Opportunities for personal and professional growth Rewards and recognition programs Corporate Discounts Great working environment [INTERNAL ONLY] Requirements: 6 months in company with proven previous experience in targeted role OR 9 month in company KPI Performance above Teams Average in the last 6 months No absenteeism in the last 6 months No disciplinary actions for the last 6 months Languages PT C2 + EN C2 Location: PRT Work From Home - Direct Language Requirements: Time Type: Full time