Heredia NOC Frontline Engineer H

Job description

NOC Frontline Engineer Description for Internal Candidates Job Description Fujitsu Service Operations & Maintenance is seeking a Network Operations Center (NOC) frontline engineer with experience in multivendor network management solutions. The selected candidate must have knowledge of monitoring and isolating faults and notifying the customers of events and tickets. This includes both responding to automated events and incidents generated by monitoring tools as well as creating manual tickets based on observations and/or customer requests. The NOC engineer will have professional communication skills, working with customers and management on a daily basis. This position is for a level 1-2 engineer, and the candidate should be flexible for any or all shifts, including off shifts and weekends, although we will check with their preference. Accountabilities •Monitoring alarms and tickets from network devices, ranging from Layer 1 transport (DWDM, SONET) to Layer 2/Layer 3 (routing/switching, IP, MPLS) in a multi-vendor and multi-customer environment •Call service provider or customer or vendor for ticket escalation. •Work with multi-vendor platforms and associated management tools and EMS/NMS systems, including Fujitsu, Cisco, Juniper, and Nokia hardware and software. •Prioritization, classification and escalation of incidents according to Standard Operating Procedures •Communicate critical information to management, users, and customers, as necessary •Ensure Service Level Agreements are maintained •The position will require shift-work to support the customer requirements for 7x24x365 support Qualifications Required Minimum 2 years’ experience in network communications field, preferably troubleshooting layer 1, layer 2 networks Knowledge or Experience in 24/7 NOC or Operations environment Basic knowledge in IP protocols (OSPF, BGP, IS-IS), MPLS, Ethernet, Routing, and Switching Knowledge of telecommunication technologies (SONET, DWDM, OTN) Strong communication ability, both verbal and written Develop and follow detailed work instructions and processes Ability to be responsive and successfully deal with multiple tasks while under pressure Strong analytical and problem-solving skills Strong interpersonal skills and experience working with cross-functional teams Desired Associates/Bachelor’s Degree in a related field Fujitsu, Juniper, Cisco, Nokia vendor experience SD-WAN, WAP, firewall, router Industry Certifications (CCNA, JNCIA, NRS1,etc) ITIL V4 Foundation Relocation Supported: No Visa Sponsorship Approved: No Copyright 1995 - 2024 Fujitsu Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Functional Cookies Provider Description Enabled YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider YouTube