Sao Paulo Desktop Support BRA 06454 000

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description: Desktop Support One to three (2-4) years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests Escalate issues as appropriate and act as a technical escalation for the end user Maintain a high level of customer satisfaction Comply with the desktop group practices and procedures Update ServiceNow and other data repositories (e.g. knowledge base) as appropriate in a timely manner. Identify technical and process issues and recommend improvements Achieve target ticket volumes and ticket resolution levels Responsible for compliance with applicable corporate policies and procedures Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on Follows the processes, practices established for the group Coordination and consulting with client areas to help analysis problems and needs and recommend technical solutions Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc. Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues Handle software installation/support/upgrades Provide 1st/2nd level Help Desk support Perform basic LAN and internetworking related activities Have strong internetworking and troubleshooting skills Have A+ certification & at least one certification from either Cisco or Microsoft May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) Must be a self-starter and can manage multiple tasks Exceptional customer service skills Good communication skills Ability to work independently or as part of a team Ability to complete tasks effectively with minimal supervision Must be available to work flexible work schedules High-level skill set Outstanding people skills Self-starter, needs to be able to work on his/her own Proficient in Windows 10 & 11 and Office Suite/O365 Mandatory Skills: Desktop Support . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Apply Now Start applying with LinkedIn Please wait... Information at a Glance Receba alertas de emprego Receba notificações quando tivermos vagas abertas e receba outras notícias relevantes sobre a carreira ">Registro > Junte-se a nós Explore vagas abertas que correspondam aos seus interesses e habilidades ">Pesquisar empregos > Se você encontrar algum e-mail, anúncio ou pessoa suspeita que ofereça empregos na Wipro, envie um e-mail para helpdesk.recruitment@wipro.com . Não envie seu currículo por e-mail para este ID, pois ele não é monitorado para currículos e candidaturas de carreira. Quaisquer reclamações ou preocupações sobre práticas de contratação antiéticas/injustas devem ser direcionadas ao nosso Grupo de Ouvidoria em ombuds.person@wipro.com . Somos um empregador de oportunidades iguais. Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, casta, credo, religião, sexo, estado civil, idade, origem étnica e nacional, identidade de gênero, expressão de gênero, orientação sexual, orientação política, status de deficiência, status de veterano protegido ou qualquer outra característica protegida por lei. A Wipro está comprometida em criar um local de trabalho acessível, solidário e inclusivo. Serão fornecidas adaptações razoáveis a todos os candidatos, incluindo pessoas com deficiência, durante todo o processo de recrutamento e seleção. 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