Application Support Engineer

Job description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, your day involves investigating and resolving issues across various components of essential business systems. You will engage in detailed analysis to identify root causes and ensure smooth operation of software applications. Collaborating with different teams, you will contribute to maintaining system reliability and enhancing overall performance through proactive problem-solving and continuous monitoring. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to ensure timely resolution of software issues. - Document troubleshooting steps and solutions to build a knowledge base for future reference. - Monitor system performance and identify potential areas for improvement. - Assist in the implementation of updates and patches to maintain system integrity. - Support continuous improvement initiatives by providing feedback and suggestions based on operational experience. Professional & Technical Skills: - Required Skill: Expert proficiency in SAP BusinessObjects Data Services. - Strong understanding of data integration and transformation processes. - Experience with data quality management and error handling techniques. - Familiarity with ETL workflows and job scheduling. - Ability to analyze logs and system metrics to diagnose issues effectively. - Good communication skills to collaborate with technical and non-technical stakeholders. Additional Information: - The candidate should have minimum 2 years of experience in SAP BusinessObjects Data Services. - This position is based at our Manila office. Minimum 2 year(s) of experience is required About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.