Melbourne Microsoft Dynamics Customer Engagement Functional Consultant VIC

Job description

We Are Fujitsu We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. About the role The primary purpose of this role is to deliver functional consulting, configuration, operational support and continuous improvement for Microsoft Dynamics 365 Customer Engagement and the Microsoft Power Platform. The role has a strong focus on secure, accessible and user-friendly Power Pages portals for customers, partners, suppliers and other external audiences, while supporting the broader Dynamics 365 CE solution landscape. Working with senior consultants, solution architects, developers, operational teams and customer stakeholders, the role supports discovery, process analysis, solution and portal design, Dataverse configuration, low-code enhancements, testing, training, deployment, incident resolution and ongoing service improvement. The role provides practical product and industry guidance, supports client relationships and contributes to design and delivery decisions across projects and operational programmes. It is expected to build increasing ownership of defined workstreams, client outcomes and team delivery standards as experience and capability develop. This role offers hybrid working. Location : Melbourne preferred, flexible across east coast of Australia. Responsibilities and Accountabilities Partner with customers and stakeholders to gather requirements, analyse business processes, and design Dynamics 365 Customer Engagement (CE), Power Platform, and Power Pages solutions. Configure and implement Dynamics 365 CE, Dataverse, Power Pages, Power Apps, Power Automate, and related low-code solutions in line with business and technical requirements. Design, build, and maintain secure, accessible, and user-friendly customer and partner portal experiences, including data models, security, integrations, and workflows. Collaborate with architects, developers, and project teams to deliver scalable solutions, support system integrations, and drive continuous platform improvement. Support solution testing, deployment, release management, training, and adoption activities to ensure successful business outcomes. Provide operational support, incident resolution, and enhancement services while maintaining service quality, governance, security, and compliance standards. Develop and maintain solution documentation, including requirements, designs, test artefacts, release notes, and support materials. Build trusted customer relationships and contribute to business development, practice capability, reusable assets, and continuous improvement initiative Requirements and Experience In order to thrive in this role, we would envisage you having: 3 to 5 years of experience in business applications, CRM, digital portals, business analysis, functional consulting or application support. Practical experience delivering and supporting Dynamics 365 CE, Power Platform or comparable CRM and portal solutions. Hands-on Power Pages experience creating or maintaining data-driven external-facing sites is strongly preferred. Experience gathering requirements, documenting customer journeys, facilitating workshops and supporting fit-gap analysis. Experience configuring Dataverse, model-driven apps, forms, views, business rules and Power Automate. Exposure to canvas apps, AI agents and Power BI is advantageous where relevant to functional and low-code delivery. Experience with portal authentication, web roles, table permissions, data security and external-user access is desirable. Basic HTML and CSS capability is desirable. Exposure to Liquid, JavaScript, web APIs or extensibility is advantageous, but deep development expertise is not required. Experience providing ongoing support for existing solutions, including incident and service-request management, minor enhancements, release support and customer communications. Experience supporting testing, user acceptance, training, deployment, hypercare and BAU operations. Relevant tertiary qualification is preferred. Relevant Microsoft certification or progress toward certification. PL-200 is strongly aligned; PL-600, MB-240, MB-280, PL-900 and other role-relevant Dynamics 365 certifications are valuable. Experience with relevant delivery and service-management methods or frameworks, such as Agile and ITIL, is desirable. Relocation Supported: No Visa Sponsorship Approved: No Why Fujitsu? We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You. We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Platinum Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture. We offer tailored career paths across our global organization to support your professional and personal growth. Our customers trust us. We have an excellent reputation across the region and globally. Best in-class reward and recognition programs flexible work, volunteering leave, and more. We live our values of aspiration, trust, and empathy, all day, every day. Commitment to Diversity, Equity and Inclusion As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people ; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders . Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey. If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com . Search Firm Representatives – PLEASE READ: Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team. 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