Mainz Manager ServiceNow Workflow Applications RP 55116

Job description

Mainz, Germany | full time | Job ID: 11817 About the role: As Manager ServiceNow Workflow Applications, you will take ownership of strategic development, implementation, and continuous improvement of ServiceNow modules including Human Resources Service Delivery (HRSD), Workplace Service Delivery (WSD), and optionally Legal Service Delivery (LSD) and Procurement Service Management. Your mission is to align these systems with BioNTech’s business goals, enhance user experiences, and support our broader Enterprise Service Management (ESM) strategy. Collaborating with cross-functional teams, you will unify capabilities, drive platform adoption, and ensure system reliability to empower seamless workflows across the organization. Your contribution: Define and communicate the vision, goals, and roadmap for ServiceNow Employee Workflow modules with a focus on autonomous workflows and agents Lead unification efforts across HRSD, WSD, LSD, and Procurement modules to ensure integration and workflow continuity without disruption Partner with internal stakeholders to identify use cases, co-design AI-driven workflows, and enable service owners to build prompts directly Drive continuous improvement of Employee Workflow modules to optimize usability, service levels, and system performance trends Support organizational change management by providing clear communication, training guidance, and documentation or successful platform adoption Oversee vendor management efforts including contract realization and service delivery coordination with implementation partners Lead a small external team to steer development efforts effectively A good match: 5+ years of experience in product ownership or service management roles within IT or enterprise platforms Hands-on experience managing ServiceNow modules such as HRSD and WSD; additional experience with LSD or S2P is a plus Certified Implementation Specialist in relevant ServiceNow products is desirable Proven track record in platform migration projects and transitioning enterprise solutions successfully Familiarity with ESM environments or ITIL-based frameworks combined with strong Agile methodology expertise for managing product backlogs Expertise in defining roadmaps for ServiceNow Employee Workflow modules aligned with strategic objectives Ability to work collaboratively across IT teams, business stakeholders, and customer support functions Excellent communication skills paired with stakeholder management expertise to align IT solutions with business needs effectively Ability to capture complex requirements while championing manage-to-standard approaches Data-driven mindset for optimizing workflows through metrics and analytics insights Proactive problem-solving skills coupled with critical thinking to anticipate challenges Your Benefits: It's our priority to support you: Your flexibility: flexible hours | vacation account Your growth: Digital Learning | Performance & talent development | leadership development | Apprenticeships | LinkedIn Learning Your value: Your voice at the table | Culture on an equal footing | Opportunities to shape & impact | Support for your full potential Your health and lifestyle: Company bike Your mobility: Job ticket | Deutschlandticket Your life phases: Employer-funded pension | Childcare Apply now - We look forward to your application! Apply to our Mainz, Germany location by sending us your documents via our online form. For any questions, contact our talent acquisition team on: + 49 (0) 6131-9084-1291 (Monday-Friday from 1 PM to 3 PM CET). Job ID 11817 (please always specify if you have any questions) By submitting your application, you acknowledge that a background check will be conducted as part of the recruitment process in accordance with applicable laws and regulations. If you are considered for the position, BioNTech will conduct the background check through our service provider ‘HireRight’. You will be informed accordingly by your BioNTech-Recruiter. Note for applications within Europe: Please note that if you wish to claim travel expenses incurred in connection with an in-person interview, we are obliged to carry out a sanctions list check*. This is carried out by our partner, HireRight. Travel expenses will only be reimbursed if this sanctions list check does not yield any matches. Reimbursement can be made provided that the check is successfully completed. * Your first name, surname and date of birth will be processed for the sanctions list check. The legal basis for carrying out the sanctions list check for positions at BioNTech in Europe is BioNTech’s legitimate interest. Please note that BioNTech will not carry out the sanctions list check if no travel expenses are to be reimbursed. If you do not give BioNTech your consent to the sanctions list check, your travel expenses cannot be reimbursed. This will not affect your application. Inspired? Become part of #TeamBioNTech. BioNTech, the story At BioNTech, we are more than just a biotechnology company – we are a community of innovators, scientists, and leaders dedicated to revolutionizing medicine by translating cutting-edge science into survival. Your contributions here have the potential to improve the health of people worldwide, especially by addressing diseases with high medical needs like cancer and various infectious diseases. Experience a dynamic workplace that embraces diversity in all its forms. We foster innovation, encourage creativity, and develop business strategies driven by our shared passion for advancing medicine. Working at BioNTech means striving to achieve medical breakthroughs while growing your career in a meaningful way. Apply today and become part of a mission that has the potential to change lives around the world. BioNTech does not tolerate discrimination, favoritism or harassment based on gender, political views, religion or belief, nationality, ethnic or social origin, age, sexual orientation, marital status, disability, physical appearance, health status or any other physical or personal characteristics. BioNTech is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer. The main thing is that you suit us, and we suit you! BioNTech - As unique as you www.biontech.com Apply now » Find similar jobs: Alle Stellen, All Jobs Terms of Use General Terms and Conditions Data Privacy Statement Imprint Cookie Settings © 2024 BioNTech SE. All rights reserved Cookie Consent Manager We use cookies to give you the best possible website experience. Your cookie settings are stored in the local memory of your browser. These include cookies that are absolutely necessary for the operation of the website and additional cookies for a more convenient use of the website or for personalized content. You can decide at any time whether you want to accept or reject these additional cookies. If you do not accept all cookies, your experience with the website and services may be impaired. Further information can be found in our Privacy Statement and Cookie Statement . 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