Billing to Cash Agent

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Sant Cugat del Vallès Site Supply Chain / Order to Cash (O2C) Area A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. Doing now what patients need next. As part of the Supply Chain team within the Order to Cash (O2C) area, you will play a pivotal role in the Billing to Cash process. Reporting to the O2C leadership, you will be responsible for ensuring the full billing, collection, and accounts receivable management for your assigned portfolio of customers. In close collaboration with internal teams (Sales, Finance Excellence, Customer Care) and external clients, you will maintain fluid contact to simplify processes, reduce DSO (Days Sales Outstanding), and optimize the overall Invoice-to-Cash journey. Key Challenges & ResponsibilitiesBilling & Receivables Management: Manage the end-to-end billing and collection process for assigned accounts, monitoring the evolution of accounts receivable balances and ensuring the accurate submission of invoices through appropriate channels (e.g., electronic platforms, EDI). Incident & Invoice Corrections: Analyze, document, and execute necessary invoice corrections due to incidents or returns, following established procedures to eliminate root causes and secure timely cash collection. Special Billings & Account Administration: Handle special billings, open accounts, post-billings, and credit notes. Source and verify required documentation to maintain an accurate customer master file. Customer Contact & Relationship: Maintain direct, fluid, and personalized contact with customers ( reserving a portion of time for direct interactions/visits when necessary) to address payment delays, reconcile accounts, and simplify administrative procedures. Process Simplification & Cross-Functional Alignment: Maintain a global vision of the entire Invoice-to-Cash process. Work side-by-side with commercial and supply chain teams to optimize credit/collection flows and radically simplify current workflows. Project & Innovation Ownership: Participate actively in national and global transversal projects, exploring new technologies (automation, EDI platforms, workflow improvements) to streamline receivables management and elevate customer experience. Who You AreEducation & Background: Bachelor's Degree in Business Administration, Finance, Economics, or similar area. Solid experience in billing, credit management, accounts receivable, or finance environments. Customer & Financial Orientation: Strong analytical capability, high detail orientation, and a proactive approach focused on reducing DSO and resolving administrative bottlenecks. Technical Skills: High proficiency in SAP, MS Office (Excel), and familiarity with electronic billing platforms (EDI) or CRM tools (e.g., Salesforce). Communication & Negotiation: Excellent communication skills, assertiveness, and phone etiquette to navigate direct customer conversations and cross-departmental alignment smoothly. Adaptability & Mobility: Autonomous, adaptable to change, and willing to travel within Spain (~20%) for personalized customer touchpoints or team initiatives. Digital & Simplified Mindset: Openness to adopt digital tools, streamline processes (We@RocheDiagnostics culture), and actively contribute to cross-functional O2C improvements. Languages: High level of Spanish (written and spoken for daily operations) and professional command of English for regional/global projects and collaboration. What We OfferAt Roche, we offer competitive compensation, social benefits, and the opportunity to contribute to a collective leadership culture where every individual contributor is empowered to be a leader. You will have a clear framework for development, where your contributions are recognized and rewarded based on the impact you create for our patients and customers. Roche is an equal opportunity employer. Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.