Quezon City Process Excellence Manager Manila PHL

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description: Job Description Role: Process Excellence Manager C1 Location: Quezon City Manila Note: We have a preference for local candidates from the Philippines region for thos role. ͏ Responsibilities: Audit the number of cases / calls as mandated by the client and track performance Review calls/completed cases for adherence to internal/regulatory guidelines Record feedback on Agents & his/her areas of improvements Bring in necessary changes to the process and constant updation ofcore process Attend calibrations sessions both internal and with the clients Collaborate with supervisors to share quality performance issues and provide regular reports on overall performance and trends Identify and support other opportunities for quality improvement across the team Develop materials and process documentation to support training as and when required Documenting quality issues, performance measures and quality improvements for management reviews Create quality score cards to track performance level Sharing feedback and briefings to associates to improve their quality Coordinating and facilitate calibrations Able to identify the Root cause and share observations with Operations Should have knowledge on 7 QC tools ͏ Skills: Understanding of Quality methodologies like Six Sigma, Lean, kaizen etc. Excellent Communication & feedback/ coaching Skills Customer Focus: must demonstrate competency in dealing with all levels of employees /management and building strong relationships with teams and all organizational customers. Functional/Technical Skills: must possess strong quantitative, analytical and technical aptitude skills Drive for Results: must possess the ability to work under pressure, meet deadlines and be accountable for performance. Time Management: must be able to multi-task, be detail oriented and demonstrate strong organizational skills. Interpersonal Savvy: must demonstrate excellent interpersonal skills with all levels of organizational customers and team members. Written Communication: must possess the ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all organization customers. Problem Solving: must demonstrate the proactive ability to find and define problems, understand business impact, identify solutions and provide recommendations for corrective action. Decision Quality: must possess the ability to work independently, establish priorities and demonstrate good judgment skills. ͏ ͏ Mandatory Skills: Quality (Ops) . Experience: 8-10 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Apply Now Start applying with LinkedIn Please wait... Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news ">Register > Join Us Explore open roles that match your interests and skills ">Search Jobs > If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com . Do not email your resume to this ID as it is not monitored for resumes and career applications. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com . We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity. Wipro.com Explore All Jobs Privacy policy Terms of use Fraud Awareness Wipro Locations Cookie Consent Manager Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. © 2026 Wipro Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Functional Cookies Provider Description Enabled YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider YouTube This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by