Toronto Field Support Engineer CAN M5X 1E3

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description: Job Description Primary Skill/ Mandatory Skill: Desktop Support / AV Support Secondary Skill / Good to have: MAC L1 Support Requirements/JD: The Field Support Engineer will be responsible for the installation, configuration, and troubleshooting of network infrastructure hardware and software. This position supports a broad range of IT hardware and software. Responsibilities • Responsible for installing, maintaining, and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. • Diagnose and resolve various hardware performance issues, make decisions when appropriate related to replacing existing user workstation equipment and carry out the entire product replacement process, including the removal of existing IT assets as well as the implementation of new IT assets. • Takes responsibility for potential or desired follow-up services or problem escalation. • Should contribute directly to the implementation of new company service solutions, or short projects as per the supervisor’s directives. • Should be able to conduct Video Conferencing meeting and Dry-run tests as needed • Manage all IT assets, including tagging in / out existing and new IT assets as they are rolled out to end users. • Ensure the best possible experience when setting up new user equipment, perform the necessary onsite testing to assure existing and / or new employees have access to equipment, applications, and various other technical solutions. • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others. • Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it. • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations. Requirements • 2 – 5+ years of experience working in a field services support capacity, with specific experience in the configuration, implementation, and maintenance of IT assets (Laptops, Desktops, Peripherals), troubleshooting and resolving any and all technical issues which require onsite service support. • Knowledge and practical experience troubleshooting and supporting local area data networking (hardware/software/protocols and best practices). • Knowledge of Incident Management, Service Request management, DEPOT model etc. • Proficiency in Microsoft Desktop OS (domain environment), Desktop application related configurations, troubleshooting etc.. • Knowledge of standard Microsoft Productivity Applications such as Microsoft Office and Outlook. Familiarity with all major web browsers including Google Chrome and Mozilla Firefox, EDGE and IE etc. • Working knowledge of Apple-MAC operating systems and devices configuration and troubleshooting • Working knowledge of ServiceNow ticketing tool. Mandatory Skills: Desktop Support . Experience: 1-3 Years . The expected compensation for this role ranges from CAD 37000 to CAD 63000 . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity. Apply Now Start applying with LinkedIn Please wait... Information at a Glance Recevez des alertes d’emploi Recevoir des notifications lorsque nous avons des postes vacants et obtenir d’autres nouvelles pertinentes sur la carrière ">S’inscrire > Joignez-vous à nous Explorez les postes vacants qui correspondent à vos intérêts et à vos compétences ">Recherche d’emploi > Si vous rencontrez un courrier, des publicités ou des personnes suspectes offrant des emplois chez Wipro, veuillez nous envoyer un e-mail à helpdesk.recruitment@wipro.com . Ne pas envoyer votre CV à cette adresse car elle n'est pas surveillée pour les CV et les candidatures professionnelles. Toute plainte ou préoccupation concernant des pratiques de recrutement non éthiques/injustes doit être adressée à notre groupe Ombuds à l'adresse ombuds.person@wipro.com . Nous sommes un employeur offrant l'égalité des chances. Tous les candidats qualifiés recevront une considération pour l'emploi sans égard à la race, la couleur, la caste, la croyance, la religion, le sexe, l'état matrimonial, l'âge, l'origine ethnique et nationale, l'identité de genre, l'expression de genre, l'orientation sexuelle, l'orientation politique, le statut d'invalidité, le statut de vétéran protégé, ou toute autre caractéristique protégée par la loi. Wipro s'engage à créer un lieu de travail accessible, favorable et inclusif. Des aménagements raisonnables seront fournis à tous les candidats, y compris les personnes handicapées, tout au long du processus de recrutement et de sélection. 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