Sr. Associate Workplace Specialist (AV)

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. McKesson is seeking an experienced Sr. Associate Workplace Specialist (AV) to support, maintain, and optimize enterprise collaboration and audio-visual technologies across office and meeting environments. This role is responsible for installation, configuration, troubleshooting, and ongoing support of AV systems, Microsoft Teams Rooms, Webex Rooms, and related collaboration technologies. The ideal candidate combines strong technical troubleshooting skills with a customer-focused approach to ensure reliable meeting experiences and seamless operation of critical communication technologies. What You'll Do Install, configure, and support audio-visual systems, conference room technologies, and collaboration platforms. Troubleshoot Microsoft Teams Rooms, Webex Rooms, cameras, microphones, displays, and peripheral devices. Diagnose and resolve audio, video, network connectivity, and device performance issues. Configure firmware, software, and device settings to maintain system reliability and security. Manage incidents, service requests, and escalations through ServiceNow while meeting established SLAs. Perform preventive maintenance and proactive health checks on AV and collaboration equipment. Partner with business stakeholders, vendors, and technical teams to implement technology upgrades and enhancements. Document technical procedures, support activities, system configurations, and knowledge articles. Basic Requirements 2+ years of experience supporting enterprise AV technologies, collaboration platforms, or unified communications environments. Experience with AV installation, support, and troubleshooting. Experience supporting Microsoft Teams Rooms, Webex Rooms, or similar meeting room technologies. Ability to diagnose and resolve audio, video, device, and network-related issues. Experience with ServiceNow or comparable IT service management platforms. Knowledge of endpoint configuration, firmware updates, and device lifecycle management. Strong customer service, communication, and problem-solving skills. Associate degree, bachelor's degree, technical certification, or equivalent combination of education and experience. Preferred Skills/Experience Experience supporting Zoom Rooms or other collaboration platforms. Knowledge of AV-over-IP, network infrastructure, and enterprise connectivity concepts. Experience with digital signage, room scheduling systems, and conference room automation technologies. Industry certifications such as CTS, CTS-I, Microsoft Teams Administrator, or related certifications. Experience supporting large-scale enterprise meeting room environments. Familiarity with ITIL service management practices. Experience working in regulated industries such as healthcare, pharmaceutical, or distribution environments. Exposure to monitoring, analytics, and reporting tools for collaboration technologies. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $66,200 - $88,300 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson! Apply Share Facebook X LinkedIn Email Explore Location Benefits We not only care about the wellbeing of our patients, customers and the communities we serve — we care about you. That’s why we provide our employees with a comprehensive support system for all aspects of Your Care: physical, emotional, financial and social. Learn more Hiring Process At McKesson, we truly care about the candidate experience and will be with you every step of the way. Ready to take the first step? We’ll guide you along the journey of our hiring process. Learn more Culture and Values Care, meaning, and belonging — this is the foundation of how we interact with customers, business partners, and each other. Learn more Inclusion & Belonging Our culture is built around diverse perspectives because everyone’s unique story, experiences, and ideas are valued here. Learn more Early Talent & Internship Opportunities Students and recent grads: shape the future of health by joining #TeamMcKesson! Apply to one of our internships or full-time opportunities today. Learn more Learn more About McKesson Corporation Learn about how McKesson, a diversified healthcare services leader, is shaping the future of health and advancing health outcomes for all! Learn more Columbus Office Join #TeamMcKesson in Columbus, Ohio, with CoverMyMeds! We believe in fostering a supportive environment that allows you to thrive both personally & professionally. Learn more Distribution Operations Join our Distribution team! Working at one of McKesson’s distribution centers gives you the opportunity to grow in your career and make an impact. Learn more Veteran & Military Spouse Hiring Connect your military skills with a career at McKesson! Working here gives you the opportunity to grow professionally and make a difference. Learn more Discover Catalyst, Our New Leader Development Program Learn about the Catalyst development program for new Ops leaders and apply to our open operations roles today! Learn more A Transportation Supervisor’s Story of Career Growth Learn about our supportive culture through Marvin's inspiring story of starting as a driver here at McKesson. Learn more A Day in t