Sr Manager, Data Process Excellence & Transformation

Job description

Conceptual Proactive Problem-Solver Strategic Technologically Savvy Visual Thinker <meta data-json="{"ModuleType":13,"ApplyButtonText":"Apply","JobDetailsAlign":0,"JobDetailsDate":0,"JobDetailsJobTypeId":1,"JobDetailsSelectedDate":"2026-10-07T20:31:51.488Z","JobDetailsJobDateFormat":0,"JobDetailsJobLabelId":"Job ID","JobDetailsJobDatePosting":"Date posted","JobDetailsDescriptionFormat":0,"ShowApplyLater":false,"ShowApplyMobile":true,"ShowApplyLaterMobile":false,"ShowApplyLaterWeb":false,"ApplyLaterText":"Apply Later","ApplyLaterAlign":0,"ApplyLaterSubject":"[[JOB_TITLE]] at [[COMPANY_NAME]]","PublishedCandidateCardPageId":null,"ReferrerPageId":null,"ReferrerPageButtonText":"","ShowSavedJobsIcon":false,"IconLabel":"Save for Later","OverrideCandidateCard":false,"ModulePageType":2,"ModulePageName":"AJD - Design 1","DisplayJobDateFormat":"MM/dd/yyyy","JobDetailsSelectedId":"JR0153431","ApplyUrl":"https://mckesson.wd3.myworkdayjobs.com/External_Careers/job/USA-OH-Columbus/Sr-Manager--Data-Process-Excellence-and-Transformation_JR0153431/apply","JobDescription":"\u003Cp style=\u0022text-align:left\u0022\u003EMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve \u2013 we care.\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp style=\u0022text-align:left\u0022\u003EWhat you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow\u2019s health today, we want to hear from you.\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp\u003EThe \u003Cb\u003ESr Manager, Data Process Excellence \u0026 Transformation\u003C/b\u003E with CoverMyMeds is responsible for leading the operational processes that support client data feeds and data products. This role owns process design, operational execution, operational quality management, automation, and continuous improvement activities that ensure reliable, scalable, and efficient client-facing data operations. This role will play a key leadership role in transforming legacy operational processes into standardized, scalable, and highly automated capabilities that support the future growth of DT\u0026O. The position is accountable for modernizing and standardizing operational processes, driving adoption of automated quality controls and monitoring, and leading organizational change to improve service reliability, operational efficiency, and client outcomes.\u003C/p\u003E\u003Cbr /\u003E\u003Cp\u003ESuccess in this role requires a balance of operational leadership, process management, quality oversight, and transformation leadership. The ideal candidate is energized by building new capabilities, challenging existing ways of working, and leading teams through significant operational change.\u003C/p\u003E\u003Cbr /\u003E\u003Cp\u003EThis role is focused on operational leadership, process management, operational quality management, automation strategy, and service execution. While the position partners closely with data engineering, analytics, and technology teams, it is not responsible for software engineering delivery or direct engineering team leadership.\u003C/p\u003E\u003Cbr /\u003E\u003Cp\u003E\u003Cb\u003E\u003Cu\u003EResponsibilities:\u003C/u\u003E\u003C/b\u003E\u003C/p\u003E\u003Cbr /\u003E\u003Cp\u003E\u003Cb\u003EProcess Leadership \u0026 Continuous Improvement\u003C/b\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003ELead the design, documentation, standardization, and optimization of operational processes supporting client data feeds and data products.\u003C/li\u003E\u003Cli\u003EIdentify and implement opportunities to simplify workflows, eliminate manual effort, reduce operational risk, and improve scalability.\u003C/li\u003E\u003Cli\u003EEstablish and maintain process governance, procedures, controls, and operational standards.\u003C/li\u003E\u003Cli\u003EDrive continuous improvement initiatives focused on service quality, efficiency, automation, and operational maturity.\u003C/li\u003E\u003Cli\u003ELead organizational and process change management efforts, ensuring successful adoption of new processes, tools, and ways of working.\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E\u003Cp\u003E\u003Cb\u003EOperations Management\u003C/b\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EOversee day-to-day operations supporting client-facing data feeds and data products.\u003C/li\u003E\u003Cli\u003EEnsure operational activities consistently meet service commitments, delivery schedules, and business expectations.\u003C/li\u003E\u003Cli\u003EManage operational issue resolution, escalations, root cause analysis, and corrective action planning.\u003C/li\u003E\u003Cli\u003EDevelop and monitor operational performance metrics and service measures to drive accountability and transparency.\u003C/li\u003E\u003Cli\u003EPartner with business, product, engineering, and client-facing teams to ensure operational readiness and execution excellence.\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E\u003Cp\u003E\u003Cb\u003EQuality Management \u0026 Automation\u003C/b\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EEstablish and continuously enhance quality processes for client data products and data feeds through automated validations, reconciliation controls, monitoring, and exception management.\u003C/li\u003E\u003Cli\u003ELead the evolution of quality management practices from manual review activities toward scalable, automated quality controls and exception-based processing.\u003C/li\u003E\u003Cli\u003EDefine operational quality standards and ensure delivered outputs meet accuracy, completeness, and reliability expectations.\u003C/li\u003E\u003Cli\u003EImplement monitoring, alerting, and quality reporting processes that proactively identify issues before client impact occurs.\u003C/li\u003E\u003Cli\u003EDrive improvements that increase confidence in delivered products while reducing reliance on manual quality verification activities.\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E\u003Cp\u003E\u003Cb\u003ELeadership \u0026 Team Development\u003C/b\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003ELead and develop a team of operational and process management professionals.\u003C/li\u003E\u003Cli\u003EBuild a culture of accountability, operational excellence, continuous improvement, and client focus.\u003C/li\u003E\u003Cli\u003ECoach and mentor team members on process management, problem solving, quality practices, and operational leadership.\u003C/li\u003E\u003Cli\u003EDefine team priorities, goals, and development plans aligned with organizational objectives.\u003C/li\u003E\u003Cli\u003EFoster collaboration across technology, product, analytics, and business stakeholders.\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E\u003Cp\u003E\u003Cb\u003E\u003Cu\u003ERequired Experience:\u003C/u\u003E\u003C/b\u003E\u003C/p\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EDegree or equivalent experience and typically requires 9\u002B years of relative experience leading operational, process management, data operations, or service delivery functions.\u003C/li\u003E\u003Cli\u003EExperience managing client-facing operational processes and service commitments.\u003C/li\u003E\u003Cli\u003EDemonstrated success leading operational transformation initiatives, including process redesign, automation adoption, standardization, and quality improvement.\u003C/li\u003E\u003Cli\u003EExperience implementing quality controls, monitoring, automation, and operational governance practices.\u003C/li\u003E\u003Cli\u003EProv