Sr Director, Shared Capabilities & Engagement Experience

Job description

Conceptual Proactive Problem-Solver Strategic Technologically Savvy Visual Thinker <meta data-json="{"ModuleType":13,"ApplyButtonText":"Apply","JobDetailsAlign":0,"JobDetailsDate":0,"JobDetailsJobTypeId":1,"JobDetailsSelectedDate":"2026-10-08T20:31:51.148Z","JobDetailsJobDateFormat":0,"JobDetailsJobLabelId":"Job ID","JobDetailsJobDatePosting":"Date posted","JobDetailsDescriptionFormat":0,"ShowApplyLater":false,"ShowApplyMobile":true,"ShowApplyLaterMobile":false,"ShowApplyLaterWeb":false,"ApplyLaterText":"Apply Later","ApplyLaterAlign":0,"ApplyLaterSubject":"[[JOB_TITLE]] at [[COMPANY_NAME]]","PublishedCandidateCardPageId":null,"ReferrerPageId":null,"ReferrerPageButtonText":"","ShowSavedJobsIcon":false,"IconLabel":"Save for Later","OverrideCandidateCard":false,"ModulePageType":2,"ModulePageName":"AJD - Design 1","DisplayJobDateFormat":"MM/dd/yyyy","JobDetailsSelectedId":"JR0155504","ApplyUrl":"https://mckesson.wd3.myworkdayjobs.com/External_Careers/job/USA-OH-Columbus/Sr-Director--Shared-Capabilities---Engagement-Experience_JR0155504/apply","JobDescription":"\u003Cp style=\u0022text-align:left\u0022\u003EMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve \u2013 we care.\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp style=\u0022text-align:left\u0022\u003EWhat you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow\u2019s health today, we want to hear from you.\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp\u003ECoverMyMeds is building the platform and services that will power the next generation of healthcare automation, real-time prior authorization, and partner connectivity at scale. The \u003Cb\u003ESr Director, Shared Capabilities \u0026 Engagement Experience\u003C/b\u003E is a new role that owns the full developer engagement surface, both inside and outside the organization, and leads the engineering teams responsible for the foundational shared services that everything else runs on.\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003EYou will own three interconnected workstreams: The \u003Cu\u003EShared Platform Capabilities\u003C/u\u003E (Kafka event streaming, API surface, automation tooling, and configuration services) that CMM product teams build on top of; The \u003Cu\u003ESubscription Portal\u003C/u\u003E, an external developer portal giving partners self-service onboarding as well as automating and standardizing direct partner integrations; and the \u003Cu\u003EInternal Developer Portal\u003C/u\u003E, a self-service experience for CMM engineers covering Golden Path onboarding, service catalog, and tooling discoverability.\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003EThis role is for an engineering leader who thinks in terms of platforms as products, who treats GitOps not as a deployment preference but as the operational backbone, and who sees AI-native automation as the default rather than an enhancement. If you believe the most important thing a platform can do is eliminate toil, you will find this role compelling.\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Cb\u003E\u003Cu\u003EWhat You Will Own:\u003C/u\u003E\u003C/b\u003E\u003C/p\u003E\u003Cbr /\u003E\u003Cp\u003E\u003Cb\u003EShared Platform Capabilities\u003C/b\u003E\u003C/p\u003E\u003Cp\u003E\u003Cb\u003E\u2022\u00A0 \u003C/b\u003EDrive the API surface management strategy across CMM product teams, including standards, versioning, lifecycle governance, and NFR enforcement.\u003C/p\u003E\u003Cp\u003E\u003Cb\u003E\u2022\u00A0 \u003C/b\u003EBuild, support and evolve common service API\u2019s that all teams utilize.\u003C/p\u003E\u003Cp\u003E\u003Cb\u003E\u2022\u00A0 \u003C/b\u003EOwn and evolve the Confluent Kafka event streaming platform, including schema governance, consumer SLAs, and multi-region reliability.\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Cb\u003EExternal Engagement Experience\u003C/b\u003E\u003C/p\u003E\u003Cp\u003E\u003Cb\u003E\u2022\u00A0 \u003C/b\u003EProvide leadership oversight for the Integrations team with key network customers and stakeholders.\u003C/p\u003E\u003Cp\u003E\u003Cb\u003E\u2022\u00A0 \u003C/b\u003EBuild the operating model for a unified external engagement surface that eventually connects partner connectivity, Subscription Portal, and shared API services under one coherent strategy.\u003C/p\u003E\u003Cp\u003E\u003Cb\u003E\u2022\u00A0 \u003C/b\u003EBuild and operate a self-service external subscription portal where partners onboard, provision API credentials, browse documentation, and integrate with CMM systems without requiring custom internal engagement.\u003C/p\u003E\u003Cp\u003E\u003Cb\u003E\u2022\u00A0 \u003C/b\u003EDefine the partner integration lifecycle from initial discovery through production onboarding, supported by automation and AI-assisted tooling at every step.\u003C/p\u003E\u003Cp\u003E\u003Cb\u003E\u2022\u00A0 \u003C/b\u003EOwn the roadmap for the Subscription Portal product in partnership with the Platform Technical Product Owner and external partner teams.\u003C/p\u003E\u003Cp\u003E\u003Cb\u003E\u2022\u00A0 \u003C/b\u003EInstrument partner adoption, time-to-first-call, and integration health as primary success metrics for this workstream.\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Cb\u003EInternal Engineering Experience\u003C/b\u003E\u003C/p\u003E\u003Cp\u003E\u003Cb\u003E\u2022\u00A0 \u003C/b\u003EOwn the Internal Developer Portal as a product, covering service catalog, Golden Path templates, onboarding automation, and tooling discoverability for CMM engineers.\u003C/p\u003E\u003Cp\u003E\u003Cb\u003E\u2022\u00A0 \u003C/b\u003EDrive adoption by making the portal the single pane of glass for developer context, from service ownership to deployment state to security posture.\u003C/p\u003E\u003Cp\u003E\u003Cb\u003E\u2022\u00A0 \u003C/b\u003EIntegrate AI agents into the portal as first-class users: by 2027, agent-driven interactions with internal developer portals are projected to outnumber human ones. Build for both audiences from day one.\u003C/p\u003E\u003Cp\u003E\u003Cb\u003E\u2022\u00A0 \u003C/b\u003EPartner with Core Platform and Reliability on Golden Path standards so the portal reflects the actual platform capabilities, not aspirational documentation.\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Cb\u003EAI-Native Platform Leadership\u003C/b\u003E\u003C/p\u003E\u003Cp\u003E\u003Ci\u003EThis is not a role where AI is on the roadmap. It is a role where AI is the operating model\u003C/i\u003E:\u00A0\u003C/p\u003E\u003Cp\u003E\u003Cb\u003E\u2022\u00A0 \u003C/b\u003EDesign every shared service and portal with AI augmentation as the baseline, not an add-on. Automated onboarding, AI-assisted integration support, intelligent routing, and self-healing pipelines are table stakes here.\u003C/p\u003E\u003Cp\u003E\u003Cb\u003E\u2022\u00A0 \u003C/b\u003EBuild agentic workflows into the Subscription Portal and Internal Developer Portal so that routine actions (credential provisioning, environment setup, runbook execution) require no human in the loop.\u003C/p\u003E\u003Cp\u003E\u003Cb\u003E\u2022\u00A0 \u003C/b\u003ERequire GitOps as the source of truth for all infrastructure, configuration, application state, and portal content. Every change is a pull request. Every environment is reconciled from Git. Drift is an incident.\u003C/p\u003E\u003Cp\u003E\u003Cb\u003E\u2022\u00A0 \u003C/b\u003EChampion AI-a