Physical Security Systems Administrator

Job description

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. The Role: At Logitech, the Workplace Experience (WPE) team is at the intersection of the digital and physical realms that enable hybrid work. We create technology, tools, processes, analytics and insights that help us fine tune our internal hybrid way of working and influence product design and development that we deliver to customers. The Workplace Digital team is seeking a skilled security systems administrator to support the physical security technology portfolio and the data, reporting, and integration layer that sits on top of it. This role is split across key areas of focus: (1) hands-on administration, configuration, and support of enterprise access control, video management and workplace wellbeing platforms, and (2) leveraging API and SQL knowledge to build and deliver reports, automations, and integrations that connect security systems to the wider workplace technology ecosystem. (3) Compliance, making sure systems are set up inline with Logitech IT security standards, data privacy governance and inline with international standards such as ISO or SOCII. The ideal candidate has a strong background in Lenel OnGuard electronic access control and Milestone XProtect video management, paired with practical experience writing SQL queries against system databases and working with REST APIs to move data between platforms. Hands-on experience working with HSS industry standards, alarm and application management, system installation and maintenance, IT infrastructure, Data Privacy and networking protocols is expected. Along with strong communication skills and the ability to work collaboratively across functions. Within the WPE Digital team, the candidate will pilot new technologies, working with integrators, vendors, and other Logitech team colleagues. This role requires a self-starter with strong task management skills, capable of driving initiatives independently while partnering with cross-functional teams. This is an onsite role based in Dallas, Texas and requires five (5) days onsite. It reports to the Manager for Digital Workplace Experience based in Ireland and day to day duties will be managed by the Health, Safety and Security manager based in Dallas. Your Contribution: Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors you’ll need for success at Logitech. In this role you will: What You’ll Do: Focus Area 1: Security Platform Operations & Support Configure, maintain, and troubleshoot Lenel OnGuard, including access levels, cardholder records, badge configuration, readers, panels, and alarm/event routing.Data Exchange / SQL View Maintenance Support in conjunction with the Global Security Operations team in Milestone XProtect maintenance, including camera onboarding, recording servers, retention and storage policies. Support in conjunction with the Global Security Operations team on device onboarding, firmware and software updates, and lifecycle management for controllers, readers, cameras, encoders, and associated security hardware. Monitor operational security systems for errors, alerts, and overall system health, proactively resolving issues before they affect end users. Support IP network configuration and connectivity troubleshooting for security devices, including multicast, bandwidth management, and video stream optimisation. Ensure security platforms integrate cleanly with IT-managed infrastructure, directory services, and cloud-hosted platforms. Maintain and update technical documentation, including system diagrams, configuration standards, troubleshooting steps, and support playbooks. Prepare and manage system updates, meeting best practices for downtime and redundancy. Focus Area 2: Data, Reporting, Automation & Integration Write and optimize SQL queries and stored procedures against OnGuard and XProtect databases to support operational and management reporting. Build and maintain dashboards and scheduled reports covering access activity, alarm volumes, device availability, badge and cardholder data quality, and system health metrics. Develop integrations using platform APIs and SDKs (OpenAccess, DataConduIT, Milestone MIP/REST) to connect security systems with HR, identity, ticketing, workplace, and business intelligence platforms. Automate recurring administrative tasks such as cardholder provisioning and deprovisioning, access level assignment, audit exports, and system reconciliation between source-of-truth systems. Design and support automated workflows that reduce manual effort for operators and site teams, including alarm enrichment, event-driven notifications, and ticket creation. Establish and maintain data quality controls, reconciliation routines, and audit-ready reporting to support compliance and internal review requirements. Serve as the main point of contact for reports, ensuring compliance with privacy and legal requirements are met for all outbound requests. Evaluate and pilot new tooling, scripts, and integration approaches, documenting use cases and demonstrating capability to internal stakeholders. Focus Area 3: Compliance and governance Make compliance part of every day workflows. Tracks potential issues with mitigating actions to demonstrate ongoing compliance. Supports continuous improvement to enhance the work environment. Use technology to help Logitec adapt to changing regulations and evolving risks. Support the H&S team across the organisation to prevent accidents. Gatekeep and maintain resilient standardised processes, documentation, and audits. Streamline integrations, which supports collaboration and data-driven decision making. Cross-Functional & Project Responsibilities Act as the technical liaison between Workplace Digital, IT, security operations, and site leadership, ensuring consistent system performance and clear escalation paths. Participate in incident response workflows, troubleshooting and escalating security system issues that impact operations. Manage overarching security technology projects, such as platform upgrades, camera and reader refreshes, integration rollouts, new ventures and reporting initiatives. Work with integrators, vendors, and internal teams to scope, deliver, and validate technology changes on schedule. Support project stakeholders by ensuring access control and video systems not only meet standards, but continue to push business interests forward and are installed and configured properly across all locations; with a set audit trail and maintenance schedule preplanned. Key Qualifications: For consideration, you must bring the following minimum skills and behaviors to our team: At least 4 years of verifiable hands-on experience administering Lenel OnGuard and Milestone XProtect in an enterprise environment. Working SQL proficiency, including joins, aggregation, and query optimisation against production databases. Experience consuming and building against REST APIs or platform SDKs. Basic understanding of IP networking as it applies to security devices and video transport. Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders. Must be able to work with and protect highly confidential information Experience managing data request workflows & proper data sanitization strategies. Strong knowledge of ISO 27001 Controls and Risk Management Framework. Experience with OSHA framework and processes. In addition, preferable skills and behaviors include: Scripting experience (PowerShell, Python) for automation and data handling. Experience with a BI or reporting tool (Power BI, Tableau, or similar). Familiarity with identity and HR systems as sources of truth for access provisioning.Experience directly integrating HR systems as a custom so