Director, IT Employee Experience Lead

Job description

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description Company Overview At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. As we build our footprint for our “Next-Gen” Gilead Capabilities Center, we’re looking for innovative IT leaders who will reimagine how we bring medicines to patients and deliver great employee experiences play a critical role in delivering a productive, connected, and engaging technology experience for employees across Gilead's India operations. This role leads the India-based Employee Experience organization and serves as the primary Employee Experience technology leader for the Gilead Capabilities Center in India. The leader is responsible for delivering high-quality workplace technology services, supporting workforce growth, and ensuring alignment with global Employee Experience strategies, standards, and operating models. Done well, IT employee experience is a value driver for Gilead and a core component of Gilead’s ambition to be the Employer and Partner of Choice. The Director will be responsible for ensuring the technology experience of every employee and partner in our India operations delivers seamless and delightful experiences day-to-day as well as during key moments that matter – while striking the right balance between functionality, usability and compliance. The Director will partner closely with both global and local Employee Experience, Infrastructure, Security, HR, and Business Technology teams to ensure employees have reliable, secure, and user-centric technology solutions that enable productivity and collaboration. The leader will also build and develops a high-performing India-based team, fostering a culture of inclusion, accountability, innovation, and continuous learning. Key Responsibilities Lead delivery of Employee Experience services across Gilead's India operations, ensuring a reliable, scalable, and high-quality employee technology experience. Serve as the primary Employee Experience technology leader for the GCC India organization and trusted advisor to local business, HR, and GCC leadership. Partner with global Employee Experience teams to execute and operationalize global workplace technology strategies, standards, and roadmaps within India. Oversee end-user technology services including service desk operations, device provisioning and lifecycle management, hardware support and software deployment for India-based employees and contractors. Lead the delivery and sustainment of collaboration and productivity platforms (Microsoft 365, Teams, SharePoint, video conferencing and related tools) for India-based employees. Drive IT service management (ITSM) processes, including incident, problem and change management as well as continual service improvement, and ensure SLAs are consistently met. Drive service excellence through operational improvements, automation, service management best practices, and employee experience initiatives. Partner with Infrastructure, Security, Network, and Business Technology teams to ensure seamless and compliant service delivery. Lead vendor and managed service provider relationships to ensure delivery against agreed service, quality, and performance objectives. Drive financial stewardship, managing Employee Experience IT project delivery costs and operational budgets for the India site. Partner with global IT leaders to budget, track and forecast costs, and recommend trade-offs to control costs without compromising critical components of employee experience. Plan and support workforce growth, onboarding, office expansion, and business transformation initiatives across the India GCC. Lead a team of leaders and professionals to create a diverse, inclusive, and empowered culture that promotes curiosity, innovation, accountability, and continuous learning. Build, develop, and retain high-performing teams through coaching, performance management, succession planning, and capability development. Participate in other IT- and site-related activities, including M&A impacting the India site(s), as needed. Skills & Experience Bachelor’s degree in computer science, Information Systems, Engineering, Business, or related field; advanced degree preferred. 15+ years of relevant experience with a bachelor’s degree, or 12+ years with a Master's degree; experience in biopharmaceutical, healthcare, or other regulated industries is preferred. Experience leading Employee Experience, End User Computing, Service Management, Infrastructure, or workplace technology organizations. Expertise in end-user computing, collaboration platforms, service desk operations, device lifecycle management, and digital employee experience solutions. Strong understanding of Microsoft 365, Teams, SharePoint, endpoint management technologies, and modern workplace services. Proven ability to translate workforce and business needs into scalable technology solutions and operational priorities. Strong communication, stakeholder management, and influencing skills across technical and non-technical audiences. Proven track record managing vendors, managed service providers, operational budgets, and service delivery metrics to deliver excellent customer service on budget. Experience with securing network technologies, client and server operating systems, and fluency with Secure Software Development Lifecycle (SDLC) processes and methodologies. Understanding of common security standards and healthcare-related regulations and data privacy requirements. Previous people’s management experience leading high-performing teams and developing future leaders. Experience working in globally distributed and matrixed organizations. Previous experience in a cloud-centric environment a plus. Ready to create possible, together? Hit apply. Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual