Bengaluru LEAD ADMINISTRATOR L1(CONTRACT) IND 560035

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description: Job Description Role Purpose The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. ͏ Areas of responsibility Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure. SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management. Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency. Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams. Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards. Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment. Team Management-Collaborate with team members to resolve open tickets and service requests. Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution. ͏ ͏ ͏ Location - BLR.HYD SCCM Patch Management Specialist Job Description Desired Candidate Profile Strong troubleshooting skills in large enterprise environments (>7,000 endpoints). Experience handling patch compliance improvement initiatives. Ability to identify and remediate devices failing due to SCCM client, deployment configuration, VPN, firewall, network, or infrastructure issues. Key Responsibilities Lead end-to-end Windows patch management using Microsoft SCCM/MECM. Investigate and resolve patch compliance gaps across Windows 10 and Windows 11 devices. Troubleshoot SCCM client health, client registration, policy retrieval, software update scan failures, and deployment issues. Analyze patching discrepancies between SCCM, CrowdStrike, and OS build compliance reports. Develop and execute remediation plans for non-compliant devices. Perform SCCM client repair, reinstallation, and automation-based remediation. Review and optimize Software Update Point (SUP), Boundary Groups, Distribution Points, CMG, and deployment configurations. Validate deployment settings, maintenance windows, restart behaviors, and compliance evaluation processes. Create PowerShell automation scripts for patch remediation and client health recovery. Generate compliance dashboards and reporting using SCCM SQL queries, SSRS, and Power BI. Perform root-cause analysis for VPN, firewall, network, CMG, and device connectivity-related patch failures. Work with Security teams to reduce endpoint vulnerabilities and improve compliance posture. Support out-of-band patch deployments and critical security updates. Produce executive-level reports highlighting patching trends, risks, and remediation progress. Provide knowledge transfer and documentation of solutions implemented. Mandatory Skills SCCM / MECM SCCM Current Branch administration. Software Update Management. Automatic Deployment Rules (ADR). Software Update Point (SUP). SCCM Client Health Troubleshooting. Distribution Point Management. Boundary and Boundary Group Configuration. Operating System Deployment (OSD). Windows Patching Windows 10 and Windows 11 Patch Management. Monthly Cumulative Updates. Servicing Stack Updates. Feature Updates. Vulnerability Remediation. Automation PowerShell scripting. SCCM remediation scripting. Automation of patch deployment and compliance remediation. Reporting SCCM SQL Queries. SSRS Reporting. Compliance Analytics. Power BI reporting. Mandatory Skills: Software Distribution and Patch Mgmt . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Apply Now Start applying with LinkedIn Please wait... 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