Track Manager Release Management, ServiceNow

Job description

SIAM Change & Release Lead Role code: SIAM_CH_RL_L3 | Level 3 | Service Integration and Management (SIAM Lite) Reports to Service window Interfaces Service Delivery Manager (SDM) 8x5 with emergency change availability Location Scope boundary HCLTech India Change Management under SIAM Lite Client Change Process Owner · CAB · SIAM Suppliers ROLE PURPOSE Scope ref. Annex 2 §5.2.1, §5.2.3, §5.3 Owns the Change Management process within the SIAM Lite scope, working in collaboration and consultation with the Client's Change Process Owner to drive an effective and more secure end-to-end Change process across the supplier ecosystem. Key Responsibilities KEY RESPONSIBILITIES – CONTRACTUAL SCOPE • Own the overall management of the Change Management process under SIAM Services and act as the single central point of contact for the process (§5.3). • Advise on all matters relating to Changes — definition, formalisation, evolution, prioritisation, risk, impact and eligibility — and on the optimisation of CAB meetings (§5.2.1). • Participate in and, where agreed with the Client, lead regularly scheduled CAB meetings; prepare CAB reports for Client review and completion. • Own publication of the Change Schedule on the CAB agenda and the sharing of meeting minutes within the governance timelines. • Conduct periodic audits of Change records to ensure appropriate Change logging quality standards are met, in alignment with Client governance. • Facilitate and lead information exchange between and among SIAM Suppliers on Change matters, including collision and dependency management across the schedule. • Identify and alert on any dysfunction or possible optimisation in the Change process and propose recommendations for improvement. • Operate the Emergency Change process in support of incident resolution, including outside the Change team's business hours, in coordination with Major Incident Management. OBLIGATIONS AND INDICATORS UNDER THE ROLE REF INDICATOR REQUIREMENT REF CSL-19 Reporting – Service Levels 48 business hours / > 90% PI INDICATOR REQUIREMENT Performance Indicator reporting Gov. CAB / committee inputs Per Annex 3 committee timelines Max 4 days after month end Gov. §5.2.1 Change record quality audits Periodic, per Client governance CIP Minutes submission Process improvement actions Max 1–3 days after committee Contributing to ‡ 6 per yea Skill Requirements SKILLS & EXPERIENCE ESSENTIAL • 7+ years in Change and Release Management including process ownership and CAB leadership. • Experience chairing or co-chairing a CAB in a multi-supplier environment. • Strong risk and impact assessment capability, including collision detection across a change schedule. • Change record auditing and quality governance; emergency change practice. • ITIL 4 certified; fluent professional English. ROLE NOTES DESIRABLE • ITIL 4 Managing Professional. • BMC Helix ITSM change module configuration awareness. • Release and deployment management in an end-user computing estate. • Experience with DevOps or agile release cadences alongside classical CAB governance. The Client retains ownership of the Change process, its policies and its governance framework. This role delivers the delegated execution, facilitation, audit and reporting layer in consultation with the Client Change Process Owner Other Requirements Other Requirement : SIAM_CH_RL_L3 Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. 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