Tower Lead ServiceNow, IT Service Management

Job description

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests. Key Responsibilities 1. Drive The Generation Of Tower-Level Efficiency And Effectiveness (Ee & En) Revenue Through Strategic Implementation Of Itil Best Practices In Servicenow. 2. Oversee And Ensure Closure Of All Responsibilities, Tasks, And Escalations In Compliance With Agreed Service Level Agreements (Slas), Maintaining Operational Excellence. 3. Validate Reports And Maintain Operational Hygiene By Utilizing Servicenow Tools To Ensure Adherence To The Statement Of Work (Sow) And Delivery Of Services. 4. Enhance Customer Satisfaction By Developing And Implementing Innovative Frameworks And Initiatives Focused On Continuous Improvement In Service Delivery. 5. Lead The Implementation Of The Profit Improvement Plan (Pip) By Leveraging Automation Tools And Self-Driven Initiatives To Optimize Operational Efficiency. Skill Requirements 1. In-Depth Knowledge Of Servicenow Functional Consulting With A Strong Understanding Of Itil And Itsm Frameworks. 2. Solid Expertise In Process Optimization And Operational Management Within Servicenow Environments. 3. Excellent Problem-Solving Skills And The Ability To Manage Escalations Effectively. 4. Strong Communication And Interpersonal Skills To Foster Positive Customer Relationships And Team Collaboration. Other Requirements 1. Itil Certification (Recommended). 2. Servicenow Certified Implementation Specialist (Optional But Valuable) Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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