Senior Administrator English, Arabic, Microsoft Windows

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Service Desk L2 Analyst - Repeat Caller Support (6 Positions) Job Title : Service Desk L2 Analyst - Repeat Caller Support Experience 3+ Years Role Summary Responsible for supporting Service Desk operations with a focus on Repeat Caller process management, incident analysis, technical troubleshooting, and end-user support. The role requires strong technical skills and the ability to identify recurring issues, drive resolution, and improve service quality. Key Responsibilities • Manage and resolve repeat caller incidents and recurring tickets. • Perform technical troubleshooting across end-user technologies. • Conduct root cause analysis for recurring issues. • Participate in incident trend reviews. • Stakeholder management with Product teams to collaborate and push for permanent solution on user issues. If recurring issue highlight to problem management team Skills Required • ITIL-based Service Desk operations. • Service Now reporting • Remote support tools. • Strong analytical and customer communication skills. Key Responsibilities Service Desk L2 Analyst - Repeat Caller Support (6 Positions) Job Title : Service Desk L2 Analyst - Repeat Caller Support Experience 3+ Years Role Summary Responsible for supporting Service Desk operations with a focus on Repeat Caller process management, incident analysis, technical troubleshooting, and end-user support. The role requires strong technical skills and the ability to identify recurring issues, drive resolution, and improve service quality. Key Responsibilities • Manage and resolve repeat caller incidents and recurring tickets. • Perform technical troubleshooting across end-user technologies. • Conduct root cause analysis for recurring issues. • Participate in incident trend reviews. • Stakeholder management with Product teams to collaborate and push for permanent solution on user issues. If recurring issue highlight to problem management team Skills Required • ITIL-based Service Desk operations. • Service Now reporting • Remote support tools. • Strong analytical and customer communication skills. Skill Requirements Service Desk L2 Analyst - Repeat Caller Support (6 Positions) Job Title : Service Desk L2 Analyst - Repeat Caller Support Experience 3+ Years Role Summary Responsible for supporting Service Desk operations with a focus on Repeat Caller process management, incident analysis, technical troubleshooting, and end-user support. The role requires strong technical skills and the ability to identify recurring issues, drive resolution, and improve service quality. Key Responsibilities • Manage and resolve repeat caller incidents and recurring tickets. • Perform technical troubleshooting across end-user technologies. • Conduct root cause analysis for recurring issues. • Participate in incident trend reviews. • Stakeholder management with Product teams to collaborate and push for permanent solution on user issues. If recurring issue highlight to problem management team Skills Required • ITIL-based Service Desk operations. • Service Now reporting • Remote support tools. • Strong analytical and customer communication skills. Other Requirements Service Desk L2 Analyst - Repeat Caller Support (6 Positions) Job Title : Service Desk L2 Analyst - Repeat Caller Support Experience 3+ Years Role Summary Responsible for supporting Service Desk operations with a focus on Repeat Caller process management, incident analysis, technical troubleshooting, and end-user support. The role requires strong technical skills and the ability to identify recurring issues, drive resolution, and improve service quality. Key Responsibilities • Manage and resolve repeat caller incidents and recurring tickets. • Perform technical troubleshooting across end-user technologies. • Conduct root cause analysis for recurring issues. • Participate in incident trend reviews. • Stakeholder management with Product teams to collaborate and push for permanent solution on user issues. If recurring issue highlight to problem management team Skills Required • ITIL-based Service Desk operations. • Service Now reporting • Remote support tools. • Strong analytical and customer communication skills. Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. 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