SME Process Consulting, ServiceNow

Job description

Role Summary The Functional Consultant will act as the bridge between business stakeholders and technical teams, ensuring solutions align with business objectives, regulatory obligations, and operational processes. Experience • Minimum 5+ years ServiceNow functional consulting experience • Experience working in regulated European sectors • Strong background in ITSM, ITIL, process transformation, and business analysis Key Responsibilities • Conduct workshops and requirements gathering sessions • Define business processes and solution requirements • Produce user stories, process maps, acceptance criteria, and functional specifications • Support backlog refinement and prioritization • Facilitate UAT planning and execution • Ensure process designs align with regulatory and compliance requirements • Support change management and stakeholder communications Required Skills • Business Analysis • Process Design • ITIL / ITSM • User Story Development • UAT Management • Process Documentation Preferred Certifications • ServiceNow CIS (ITSM/CSM) • ITIL v4 • CBAP or Agile BA Certification Key Responsibilities Role Summary The Functional Consultant will act as the bridge between business stakeholders and technical teams, ensuring solutions align with business objectives, regulatory obligations, and operational processes. Experience • Minimum 5+ years ServiceNow functional consulting experience • Experience working in regulated European sectors • Strong background in ITSM, ITIL, process transformation, and business analysis Key Responsibilities • Conduct workshops and requirements gathering sessions • Define business processes and solution requirements • Produce user stories, process maps, acceptance criteria, and functional specifications • Support backlog refinement and prioritization • Facilitate UAT planning and execution • Ensure process designs align with regulatory and compliance requirements • Support change management and stakeholder communications Required Skills • Business Analysis • Process Design • ITIL / ITSM • User Story Development • UAT Management • Process Documentation Preferred Certifications • ServiceNow CIS (ITSM/CSM) • ITIL v4 • CBAP or Agile BA Certification Skill Requirements Role Summary The Functional Consultant will act as the bridge between business stakeholders and technical teams, ensuring solutions align with business objectives, regulatory obligations, and operational processes. Experience • Minimum 5+ years ServiceNow functional consulting experience • Experience working in regulated European sectors • Strong background in ITSM, ITIL, process transformation, and business analysis Key Responsibilities • Conduct workshops and requirements gathering sessions • Define business processes and solution requirements • Produce user stories, process maps, acceptance criteria, and functional specifications • Support backlog refinement and prioritization • Facilitate UAT planning and execution • Ensure process designs align with regulatory and compliance requirements • Support change management and stakeholder communications Required Skills • Business Analysis • Process Design • ITIL / ITSM • User Story Development • UAT Management • Process Documentation Preferred Certifications • ServiceNow CIS (ITSM/CSM) • ITIL v4 • CBAP or Agile BA Certification Other Requirements Role Summary The Functional Consultant will act as the bridge between business stakeholders and technical teams, ensuring solutions align with business objectives, regulatory obligations, and operational processes. Experience • Minimum 5+ years ServiceNow functional consulting experience • Experience working in regulated European sectors • Strong background in ITSM, ITIL, process transformation, and business analysis Key Responsibilities • Conduct workshops and requirements gathering sessions • Define business processes and solution requirements • Produce user stories, process maps, acceptance criteria, and functional specifications • Support backlog refinement and prioritization • Facilitate UAT planning and execution • Ensure process designs align with regulatory and compliance requirements • Support change management and stakeholder communications Required Skills • Business Analysis • Process Design • ITIL / ITSM • User Story Development • UAT Management • Process Documentation Preferred Certifications • ServiceNow CIS (ITSM/CSM) • ITIL v4 • CBAP or Agile BA Certification Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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