Technology Operations Lead

Job description

Technology Operations Lead Mississauga, Canada Job ID JR0153745 Category Service Management Post Date Oct. 08, 2026 Apply McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. McKesson Technology is seeking a highly motivated and results-driven Technology Operations Leader to oversee operational excellence across the Enterprise Applications portfolio. This role is responsible for driving stability, reliability, continuous improvement, and operational governance across critical business applications. The ideal candidate is a self-starter with a proven track record of building operational processes from the ground up, identifying systemic issues, and rapidly implementing sustainable solutions that improve service quality and business outcomes. Key Responsibilities Lead operational management and continuous improvement initiatives across a large Enterprise Applications portfolio. Establish and mature operational processes, governance frameworks, performance metrics, and service management disciplines. Partner with ITOGR to develop and implement standardized processes for incident review, Root Cause Analysis (RCA), corrective action tracking, and problem management across EA Analyze incident trends and operational data to identify systemic issues and drive lasting solutions for EA Partner with application, engineering, infrastructure, and business teams to improve service reliability and operational performance. Drive measurable reductions in P1 and P2 incidents, Mean Time to Resolution (MTTR), and unplanned downtime. Establish executive-level operational reporting, dashboards, KPIs, and review cadences. Lead operational readiness and support strategies for application implementations, upgrades, and major releases. Foster a culture of accountability, operational excellence, and continuous improvement. Strengthen the observability (monitoring) posture across the EA landscape Required Qualifications Bachelor's degree in Information Technology, Engineering, Business, or related field. 10+ years of progressive leadership experience managing large-scale technology operations, application support, or service delivery organizations. Demonstrated success building and scaling operational processes, governance models, and performance management frameworks. Proven ability to assess operational gaps, solve complex problems quickly, and implement repeatable solutions. Strong analytical, communication, stakeholder management, and leadership skills. Self-starter with a bias for action and strong execution focus. Preferred Qualifications MBA and/or Lean Six Sigma Black Belt certification. Experience overseeing complex enterprise application portfolios within large multinational organizations. Strong knowledge of Lean principles, process improvement methodologies, and operational excellence frameworks. Experience leading software development organizations or managing Software Development Lifecycle (SDLC) processes. Experience with ITSM, incident management, problem management, change management, and service reliability disciplines. Familiarity with modern application delivery, DevOps, Agile, and enterprise service management practices. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $122,100 - $162,800 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson! Apply Share Facebook X LinkedIn Email Explore Location Benefits We not only care about the wellbeing of our patients, customers and the communities we serve — we care about you. That’s why we provide our employees with a comprehensive support system for all aspects of Your Care: physical, emotional, financial and social. Learn more Hiring Process At McKesson, we truly care about the candidate experience and will be with you every step of the way. Ready to take the first step? We’ll guide you along the journey of our hiring process. Learn more Culture and Values Care, meaning, and belonging — this is the foundation of how we interact with customers, business partners, and each other. Learn more Inclusion & Belonging Our culture is built around diverse perspectives because everyone’s unique story, experiences, and ideas are valued here. Learn more Early Talent & Internship Opportunities Students and recent grads: shape the future of health by joining #TeamMcKesson! Apply to one of our internships or full-time opportunities today. Learn more Learn more About McKesson Corporation Learn about how McKesson, a diversified healthcare services leader, is shaping the future of health and advancing health outcomes for all! Learn more Columbus Office Join #TeamMcKesson in Columbus, Ohio, with CoverMyMeds! We believe in fostering a supportive environment that allows you to thrive both personally & professionally. Learn more Distribution Operations Join our Distribution team! Working at one of McKesson’s distribution centers gives you the opportunity to grow in your career and make an impact. Learn more Veteran & Military Spouse Hiring Connect your military skills with a career at McKesson! Working here gives you the opportunity to grow professionally and make a difference. Learn more Discover Catalyst, Our New Leader Development Program Learn about the Catalyst development program for