Senior Support Engineer

Job description

ob Description – Informatica IDMC MDM Application Support Engineer Job Title: Informatica IDMC MDM Application Support Engineer Experience: 4 to 8 Years Job Summary We are looking for an Informatica IDMC MDM Application Support Engineer to provide L2/L3 production support for cloud-based Master Data Management (MDM) solutions built on Informatica Intelligent Data Management Cloud (IDMC). The candidate will be responsible for application monitoring, incident resolution, data quality support, integration troubleshooting, and ensuring reliable MDM operations across enterprise environments. Key Responsibilities Provide L2/L3 production support for Informatica IDMC MDM applications. Monitor and support MDM processes, data loads, match/merge operations, and data stewardship activities. Troubleshoot application, data, and integration-related incidents within SLA timelines. Support Informatica Cloud Data Integration (CDI), Cloud Data Quality (CDQ), and MDM SaaS services. Perform SQL analysis, data validation, reconciliation, and root cause investigation. Resolve data quality, duplicate record, survivorship, and hierarchy management issues. Monitor interfaces, APIs, and integrations between MDM and source/target systems. Support deployments, releases, enhancements, and configuration changes. Collaborate with business users, data stewards, developers, and infrastructure teams. Create and maintain SOPs, knowledge articles, and support documentation. Participate in incident, problem, and change management activities. Required Skills Informatica Technologies Informatica IDMC Informatica MDM SaaS Cloud Data Integration (CDI) Cloud Data Quality (CDQ) Reference 360 / Customer 360 (Preferred) Business 360 (Preferred) Database Skills Oracle SQL Server PostgreSQL Advanced SQL Integration & APIs REST APIs Web Services Data Integration Concepts ETL Monitoring & Support Support Tools ServiceNow Jira Splunk Dynatrace Cloud Platforms AWS or Azure Fundamentals Required Qualifications Bachelor's Degree in Computer Science, Information Technology, or related field. 4+ years of experience in MDM or Application Support. Hands-on experience with Informatica IDMC/IICS and MDM solutions. Strong SQL troubleshooting and data analysis skills. Experience in production support and ITIL-based environments. Excellent problem-solving and communication skills. Preferred Certifications Informatica IDMC Certification Informatica MDM SaaS Certification Informatica CDI/CDQ Certification AWS/Azure Fundamentals ITIL Foundation Certification Key Competencies Informatica IDMC Support MDM Application Support Data Quality Management Incident & Problem Management Root Cause Analysis Production Support Data Governance Stakeholder Management Role Information Role: Informatica IDMC MDM Application Support Engineer (L2/L3) Location: Offshore Support Model: Business Hours / 24x7 Rotational Support Employment Type: Full-Time Nice to Have Experience with Customer 360, Product 360, Supplier 360, or Reference 360. Exposure to Informatica CAI, API Manager, and Mass Ingestion. Experience with Snowflake, Databricks, Salesforce, SAP, or other enterprise applications. Python/Shell scripting for support automation. Key Responsibilities 1. To troubleshoot and resolve tickets raised by the clients. 2. To undertake training programs for new joinees 3. To perform knowledge transition during project enhancements 4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc. 5. To update self on latest technologies and related areas Skill Requirements null Other Requirements null Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. 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