Track Manager Citrix Cloud

Job description

Citrix ADC (NetScaler) • Design, build, deploy, and manage Citrix ADC environments. • Configure and support: o Load Balancing o Content Switching o SSL Offloading o GSLB o Rewrite & Responder Policies o Authentication Policies o High Availability (HA) o Application Publishing • Lead application onboarding and migration activities. • Perform performance tuning, optimization, and troubleshooting of Layer 4-7 traffic flows. • Execute platform upgrades, firmware maintenance, and technology refresh programs. • Lead capacity planning, scalability assessments, and infrastructure modernization initiatives. Key Responsibilities Operations & Production Support • Serve as the highest-level escalation point for critical incidents. • Lead major incident management, problem management, and RCA activities. • Ensure platform availability, stability, and operational excellence. • Develop operational procedures, standards, runbooks, and governance processes. • Manage capacity planning, performance monitoring, and service improvement initiatives. Skill Requirements Skyhigh Secure Web Gateway (SWG) / Proxy • Design, implement, and support enterprise proxy infrastructure. • Manage: o URL Filtering o Web Access Policies o SSL Inspection o Authentication Integration o Threat Protection Controls o Internet Access Governance • Troubleshoot complex user access, authentication, and web connectivity issues. • Optimize proxy performance and policy effectiveness. • Drive proxy platform migrations, upgrades, and architectural enhancements. Other Requirements Lifecycle Management & Projects • Own the complete lifecycle management of Citrix ADC and Skyhigh platforms. • Plan and execute: o Hardware Refresh Programs o Software/Firmware Upgrades o Platform Replacements o EOL/EOS Remediation o Datacenter Migrations o Cloud and Hybrid Infrastructure Integrations • Lead transformation projects from assessment through implementation and production handover. • Coordinate with vendors, application teams, security teams, and infrastructure stakeholders. ________________________________________ Required Skills Citrix ADC (NetScaler) • Load Balancing • GSLB • Content Switching • SSL Offload • High Availability • Application Delivery • Layer 4-7 Traffic Management • Performance Optimization Skyhigh Secure Web Gateway (SWG) • Proxy Administration • URL Filtering • SSL Inspection • Authentication Integration • Security Policy Management • Threat Protection • Web Access Governance Core Competencies • Production Operations Management • Infrastructure Lifecycle Management • Platform Upgrades & Migrations • Technology Refresh Programs • Capacity Planning • Incident, Problem & Change Management • Root Cause Analysis (RCA) • Vendor Management • Enterprise Infrastructure Transformation Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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