Administrator Wireless Networking

Job description

The SDWAN & WLAN Administrator plays a crucial role in ensuring the seamless operation of network services by independently resolving technical issues and providing exceptional support. This position is vital for maintaining customer satisfaction and service quality, contributing to the overall efficiency of the support and operations team. Key Responsibilities 1. Provide Technical Support For Sdwan And Wireless Wlan (Cisco) By Troubleshooting And Resolving Issues, Ensuring Adherence To Quality Standards And Regulatory Requirements. 2. Conduct Root Cause Analysis On Escalated Tickets To Identify Problems And Prevent Future Occurrences, Enhancing Overall Service Reliability. 3. Manage Knowledge Base Updates And Contribute To Documentation Efforts Related To Sdwan And Wlan, Ensuring Information Is Accessible And Up-To-Date For Team Members. 4. Train And Coach New Analysts On Sdwan And Wireless Wlan Technologies, Fostering A Collaborative Learning Environment That Enhances Team Capabilities. 5. Independently Resolve Support Tickets Within Agreed Service Level Agreements (Sla), Maintaining A Focus On Customer Experience And Efficiency. 6. Strive For First Call Resolution To Minimize Rejected Resolutions And Reopen Cases, Ensuring High Customer Satisfaction (Csat) Levels. Skill Requirements 1. Solid Understanding Of Sdwan Technologies And Wireless Wlan (Cisco) 2. Proficiency In Troubleshooting Network Issues And Providing Technical Support 3. Familiarity With Quality Standards And Regulatory Compliance In Network Operations 4. Experience In Knowledge Management And Training Activities 5. Strong Communication And Customer Service Skills Other Requirements 1. Optional But Valuable: Cisco Certified Network Associate (Ccna) Certification 2. Optional But Valuable: Comptia Network+ Certificatio Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. 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