Free and premium plans

Job description

Drive Retention With Unified Tools With Service Hub’s connected data, you can identify opportunities to upsell or cross-sell, track customer satisfaction trends, and drive proactive customer retention. Customer Success Workspace Manage your book of business, build unique customer health scores, and help your reps prioritize their activities. Feedback Management Understand what your customers really think with customizable NPS, CSAT, and customer feedback surveys. Conversation Intelligence Learn from every customer interaction with AI-powered call analytics. Fully Integrated Smart CRM Give your success team instant access to every support interaction, deal stage, and marketing touchpoint in one connected system. Deal Progression (Beta) Identify upsell opportunities and strengthen retention with AI-generated follow-ups from every service interaction. Scale Support Self-Service with AI Built-in AI tools make the most of your CRM data to support your customers 24/7. Knowledge Base Enable customer self-service and reduce incoming tickets while maintaining 24/7 support availability. Customer Portal Empower customers to get the help they need through a secure customer portal. Customer Agent Resolve customer inquiries across email and live chat 24/7 with customizable AI automation. Knowledge Base Agent (Beta) Automatically convert successful support interactions into self- service resources that help customers find answers faster. Prospecting Agent Surface signals, pull customer context, and guide outreach next steps with an AI agent for customer growth. Customer Proof See all case studies Real Growth, Real Stories How real customer service teams are using AI tools to scale support and drive retention. Customer ROI Download the ROI report to learn more 57% increase in ticket close rate after 6 months with Service Hub 72% of service leaders say HubSpot increased their customer lifetime value 39% less time closing tickets with Customer Agent Grow Without Limits: HubSpot Pricing Flexible pricing for the way you work. Free No credit card required $0/month Breeze Assistant Ticketing Team email Starter Starts at $10 $20 /month per seat* Simple ticket automation Multiple ticket pipelines Live chat Data enrichment Professional Starts at $100/month per seat Help desk workspace Custom objects Customer agent Knowledge base Enterprise Starts at $175/month per seat Skill-based routing Organize users across multiple levels Control which data users can access and edit Demo premium editions of HubSpot's service software Start 14-day free trial *Discount available for new customers only. Offer available for a limited time. For more detailed information on product packaging and the limits that apply, please see our pricing page . Price shown in USD and subject to applicable tax. Frequently Asked Questions Customer service software is the consolidation point for managing the customer journey. It allows you to manage the onboarding of new customers; collect, organize, and respond to customer support requests; and ensure the growth and satisfaction of your customers. While most customer service software solutions solve for a specific use case, Service Hub is unique in that it's part of the HubSpot customer platform. With features that make it easy to deliver authentic, personalized service, Service Hub empowers you to prioritize the customer experience. Yes. With automation and contextual guidance built right in, you can get started with Service Hub without involving developers. And if you’re looking for more customization and expertise, our solutions partners offer a wide range of specialized support to help you get the most out of your HubSpot implementation. Of course! We’ll help all Starter, Professional, and Enterprise users get up and running quickly with a personalized onboarding plan, and our implementation specialists are available to provide guidance on technical setup. Your whole team of free or paid users will also have access to our active community forums, training lessons from HubSpot Academy, and a comprehensive knowledge base of user guides and help documents. For especially complex configurations, businesses also leverage HubSpot’s expansive ecosystem of over 6,000 partners for additional support. While Service Hub stands out for the power and ease of use of its support and help desk features, it’s also popular for the way it helps you manage customer success . With channels to meet customers where they are and when they need it, Service Hub lets you have contextualized and personalized interactions with customers at any point in the customer journey. Plus, Service Hub includes HubSpot’s CRM functionality and seamlessly integrates with Marketing Hub, Sales Hub, Content Hub, and Data Hub, so your entire front office team can unite around a complete view of the customer. Last but not least, you can easily sync Service Hub with more than 2,000 custom integrations — from Jira to SurveyMonkey to Facebook Messenger — so your services team has all its favorite tools on one powerful, easy-to-use platform. Absolutely. HubSpot offers a fully supported, native Salesforce integration that’s easy to set up and use — and available to Service Hub Professional and Enterprise customers. We also offer integrations to many other CRM systems through the HubSpot Marketplace . Service Hub, Marketing Hub, Sales Hub, Content Hub, and Data Hub are each part of HubSpot’s customer platform to help you grow better. When you use two or more hubs together, your data is automatically connected on the platform, enabling you to easily (and powerfully) track your entire customer journey from first website visit to closed deal to loyal customer. Sales and marketing are how we begin our customer relationships — but not necessarily where they grow. Through customer service, savvy teams can turn help issues into opportunities, and grow beyond resolution to relationship. Service Hub helps you identify opportunities to deepen customer relationships, connect to the front office, and drive efficiency so customers have a superior experience throughout their journey. And when all your front office teams’ tools and data are united on the same platform, your customer service team will have the full context of each customer's previous interactions with Marketing and Sales, making it easier to connect with customers in a much more personalized and powerful way. Calculate the ROI you could see with Service Hub based on your industry, region, and current service metrics using our ROI calculator . The calculator harnesses data from over 306,000 HubSpot customers globally. Enhance your analysis by coupling this with our TCO calculator to understand your total cost of owning HubSpot and achieve a more precise view of your potential ROI. You can get started with Service Hub in hours, not months. The in-app onboarding process has automation and contextual guidance built right in. With our Starter, Professional, and Enterprise editions, you can partner with an onboarding specialist to guide you through the journey. Start Scaling Your Customer Service Today Get the unified, AI-powered customer service solution to help your team scale support and drive retention. Get a demo of HubSpot's service software Start 14-day free trial of HubSpot's customer service tools <img data-cy="csol-base-image" src="https://www.hubspot.com/hs-fs/hubfs/CSOL/module-assets/hubspot-2025/cta-content-block/_cta_contentblock_headshots_headshot_japanese_2.png?width=380&name=_cta_contentblock_headshots_headshot_japanese_2.png" alt="" class="csol-image " width="380" loading="lazy" srcset="https://www.hubspot.com/hs-fs/hubfs/CSOL/module-assets/hubspot-2025/cta-content-block/_cta_contentblock_headshots_headshot_japanese_2.png?width=190&name=_cta_contentblock_headshots_headshot_japanese_2.png 190w, https://www.hubspot.com/hs-fs/hubfs/CSOL/module-assets/hubspot-2025/cta-content-block/_cta_contentblock_headshots_headshot_japanese_2.png?width=380&nam