Premium Support

Job description

Premium Support combines proactive Technical Account Management with priority access to experienced HubSpot specialists. Technical Account Management Work with a designated Technical Account Manager who serves as your ongoing technical partner, providing proactive health checks, structured technical guidance, and continuous optimization to help your HubSpot platform scale as your business evolves, with insight into new and upcoming features to support continued growth. Advanced Technical Support Receive priority access to experienced HubSpot specialists across phone, email, and chat, with global support coverage when you need it. Super Admins receive a guaranteed first response on email tickets, with a 1-hour premium response or 30-minute response for business-critical issues. Learn more about response time commitments, language availability, and service details in the Premium Support [Beta] Terms. Why Premium Support? Premium Support is designed for customers using HubSpot’s Enterprise products, offering ongoing technical guidance and faster support when it matters most. It is currently available as part of a beta program, where eligibility is assessed by HubSpot on a case-by-case basis. Our team will assess your needs and determine if Premium Support is the right fit. Ready to learn more? Talk to Sales to see if Premium Support can help you get more from HubSpot as your business grows. Contact Sales Looking for additional services? Premium Support works alongside these services to support your growth at every stage. HubSpot Onboarding New to HubSpot? Our onboarding services provide a customized plan to help you get set up and start seeing value quickly. Our onboarding specialists guide you every step of the way, aligning your setup to your goals and helping you build a strong foundation for growth. Learn about Onboarding HubSpot Solutions Partners Need hands-on implementation support? Solutions partners offer deep expertise for custom execution and hands-on implementation. Our global network of certified Solutions Partners are uniquely positioned to deliver highly specialized services, including multi-Hub integration, complex migrations, and custom development. Find a Partner