General & Administrative

Job description

Our Philosophy The Team Behind Every Team Meet the team that powers HubSpot from within. Our General & Administrative professionals are passionate about creating the structures, policies, and support systems that help our business - and our people - reach their highest potential. From strategic planning to day-to-day operations, G&A is where your expertise makes a company-wide impact. Team Breakdown Who We Are Our G&A team, or 'Company Pillar' as we like to call it, includes our People team, Finance, Legal, and more. Business Operations Business Operations optimizes systems, processes, and data to enable seamless scaling, effective collaboration, and a world-class employee experience across the organization. Executive Management & Operations Executive Management & Ops chart HubSpot’s course by shaping company vision, aligning cross-functional teams, and ensuring operational excellence at all levels. Finance Our Finance team empowers smart business decisions by driving financial strategy, ensuring transparency, and stewarding the company’s resources for sustainable growth. Legal Our Legal team safeguards HubSpot’s growth and innovation by providing trusted guidance, protecting our values, and managing risk across global operations. People Team Our People team fosters an inclusive, award-winning culture and delivers experiences that help every HubSpotter grow, thrive, and bring their authentic selves to work. See our People Team page for more. Testimonials Meet the Team I’m particularly proud that our team not only made significant progress in building ethical and responsible AI but also communicated this effort transparently to the public. We launched AI model cards, AI Trust FAQs, and thought leadership messaging. Xiaoxi O'Beirne Sr Technical Program Manager - Privacy & Compliance @flex, Ireland Our team is committed to solving customer challenges quickly and thoroughly, whether it’s billing questions, contract changes, refunds, or specific account needs. We work closely together and with other departments to deliver solutions that are accurate, timely, and transparent. By actively listening to customers and taking ownership of their concerns, we create positive experiences and long-term trust. Mihica Desai Quote to Cash Specialist @flex, Singapore Join HubSpot’s G&A Team Ready, set, grow! See open positions Xiaoxi O'Beirne What's one thing most people wouldn't know about you? I have a white-collar Muay Thai fight lined up this July. I can't wait! What team are you on and what is the team mission? Legal & Compliance. Legal team's mission is to unlock and accelerate HubSpot’s growth. Our visions: We find a way - We clear the path for our partners through bold solutions, smart risks and seamless execution. Less red tape, more green lights. What does an average day look like? On an average day as a TPM for the Legal team, my role centers on executing strategic initiatives. I spend my day monitoring progress towards the goal, guiding tasks through delegation, advancing ongoing projects, and fostering alignment through meetings. I also focus on identifying and addressing pain points to inform our planning and reporting. How are you and your team solving for the customer? My team builds the backbone of privacy, compliance, and responsible AI to earn our customers' trust. We protect customer data and guide the product lifecycle to meet regulatory requirements. This drives accountability and market credibility, ultimately building trust with customers, partners, and regulators. What's one thing you worked on recently that you're proud of? I’m particularly proud that our team not only made significant progress in building ethical and responsible AI but also communicated this effort transparently to the public. We launched AI model cards, AI Trust FAQs, and thought leadership messaging. Legal executives published articles through BSA, interviewed on EUCoC’s Across the Cloud to promote privacy, compliance and ethical AI, and made appearances in podcasts and LinkedIn posts to promote HubSpot’s responsible AI usage. What's your favorite Slack emoji? An Orange Heart Mihica Desai What do you do outside of work? Outside of work, I stay active with yoga and invigorating nature walks. My latest adventure involves learning and playing pickleball. What team are you on and what is the team mission? I am part of the Quote to Cash Support team, our mission is to offer world class support to HubSpot customers and our internal stakeholders. We provide this support through our empathy, resourcefulness, efficiency, and expertise. What does an average day look like? As a Quote-to-Cash Specialist, I collaborate with different teams to make sure our sales and billing processes run smoothly from start to finish. My days are spent actively supporting customers, solving billing or contract issues, and ensuring all interactions are clear and positive. The fast-paced environment keeps me engaged, and every day is an opportunity to make a tangible impact while developing valuable skills. It involves problem solving, and working closely with internal teams. How are you and your team solving for the customer? Our team is committed to solving customer challenges quickly and thoroughly, whether it’s billing questions, contract changes, refunds or specific account needs. We work closely together and with other departments to deliver solutions that are accurate, timely, and transparent. By actively listening to customers and taking ownership of their concerns, we create positive experiences and long-term trust. We’re always seeking ways to improve our processes to better serve each customer. What's one thing you worked on recently that you're proud of? I'm particularly proud of resolving a complex billing dispute for a long-standing client, which involved navigating multiple contract changes and prorations. By carefully analysing historical data and staying in proactive communication, I was able to provide a clear explanation that turned their frustration into satisfaction. Ensuring their account was accurate and maintaining a positive client relationship was truly rewarding. What's your favorite Slack emoji? The HubSpot beating Heart - It's a great reminder and celebration of our culture and values.